Marketing/SEO/Web: Utilizing the most current SEO practices to promote new product lines digitally via company website and various other online resources. Creating interesting technical articles and product press releases for publishing on Social Media, Email Campaigns, Press Release Websites, and other Online Directories. Strong focus on increasing International sales via internet resources. Maintain company website to reflect new product information, pricing and pictures. Contact magazines, online publications and customers with press releases and new product information.GSA Contract Coordination: Electro Standards Laboratories offers city, state, and federal government purchasers a discounted price and favorable payment and shipping terms via our GSA Schedule Contract# GS-35F-0286V. Grant Coordination: Work with RI Dept of Labor & Training in applying for state, federal and local grants to assist company training efforts. Oversee Grant administration ensuring all stipulations of grant are followed. Complete invoicing for Grant and submit to appropriate government entity for reimbursement.AAP/EOE Compliance Coordination: Duties include ensuring that Electro Standards Laboratories is in compliance with AAP/EOE regulations by adhering to all AAP/EOE guidelines in hiring and advertising for employment. Provide outreach to community groups when open positions of employment become available. Provide reporting of ESL’s statistical employee and applicant data to US Department of Labor as required.

Store Support/HR CallCenter/KnowledgeManagement/Telecommunications•Liaison between call center users, store support, HR, vendors and software engineers.•Performed software upgrades and system administration duties for various software applications including Peregrine Service Center, Expert Support, IEX/TotalView Scheduling and Symon.•Created and provided Training documentation and performed Training classes pertaining to various software applications, for various call centers within CVS.•Provided various Project Management functions such as scheduling meetings, making travel arrangements for Manager and Staff. Provided tracking and reporting of systemic issues/enhancements to Project Management team.•Provided support for Store Support, Telecommunications and HR Call Center. •Extensive troubleshooting over phone, supporting technology in over 3,000 CVS stores as well as providing knowledge engineering to support HR Call Center and Customer Relations Call Center.Merchandise Expeditor •Worked with Vendors, Purchasing and Logistics to ensure timely delivery of promotional products to various CVS Warehouse Locations for various promotions (seasonal events/weekly promos).•Provided weekly status reports to management.Customer Relations Specialist •Provided superior customer support by reviewing and processing incoming letters, emails and phone calls from customers in a timely manner with utmost sincerity and confidentiality.•Documenting all Customer issues into Expert Support Database.