Tina C. Email & Phone Number

New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Stryker, a global leader in medical technology, known for its wide range of innovative medical devices, surgical equipment, and healthcare solutions.
• Maintained the integrity and accuracy in Stryker’s database through meticulous inventory management, error resolution, and cycle counts, consistently demonstrating attention to detail and precision.
• Collaborated with cross-functional teams to communicate and process customer demands, ensuring timely and smooth shipment deliveries.
• Initiated and optimised distribution processes, managing 40% of team orders with speed and accuracy, showcasing strong initiative and speed capabilities.
• Trained and supervised new staff members on company policies and procedures, ensuring compliance and consistency.

Malaysia

• Anzo Capital is a global online brokerage firm that provides trading services primarily in financial derivatives, including Foreign Exchange (Forex), commodities (such as precious metals and oil), indices, and.
• Managed and converted leads from over 1,000 prospects globally, surpassing annual sales target and generating 1.16 Million USD in client deposits in 2021.
• Served as the primary contact for client onboarding, monitoring clients accounts for potential matches to sanctioned targets and prohibited persons lists.
• Monitored client profiles and conducted regular follow-ups to maintain active customer engagement and strong client relationships.
• Stayed up-to-date with products knowledge to ensure the accuracy of deliverables.
• Achieved high levels of customer satisfaction by providing ongoing support with client inquiries, platform usage, payment systems, and guidance on trading applications.

Malaysia

• Reviewed and verified client account opening applications with KYC and CDD standards, analysing information and documentation to identify customer identities while ensuring sufficient information was collected.
• Conducted EDD reviews for high-risk customers, identifying account purposes and confirming source of wealth.
• Collaborated with payment teams in client transactions review, analysed payment patterns, and reconciled transaction history discrepancies, ensuring 100% adherence with AML/CFT regulations.
• Provided quick and courteous responses to client inquiries via live chat, emails, and support tickets.
• Recognised as the 'Top Performance Employee of the Year' for showcasing excellent customer service, delivering outstanding results in compliance, and consistently meeting stringent time frame requirements.