Tina Dawn Rayley Email & Phone Number

United States

I am currently a Lead Brand Ambassador for a major cell phone provider. I am responsible for on the job training of new Brand Ambassadors. I am also in charge of keeping the other Brand Ambassadors on task during events. I execute events from distributing flyers to events with 100,000+ attendees, such as Fan-X Comic Con. I work closely with radio stations and other third party vendors at some of the events. I distribute premiums to potential new clients while educating consumers on the benefits of the service provider. When footprint traffic is slow, I seek out consumers in surrounding locations and speak to them about current promotions and the benefit of switching service. With larger events, I assist in the setup and breakdown of the booths. I also assist with organization for storage and future events. In addition, I am responsible for the recap reports that go to the client. In these reports, I also include demographic information and suggest possible strategies to improve the marketing in each location across Utah.

United States

I began working as a Brand Ambassador for a major home appliance company. I promoted and educated consumers on the benefits of the brand and appliances the company has to offer. I was given a set schedule and learned everything about the holiday promotional offer to ensure that I was able to provide accurate information to potential buyers. There was no supervision on this project, as it was one Brand Ambassador per retail location. I was accountable for all recap reports each day of this project.

Murray, Utah

I have several roles with Proper Manors, which is always done in my free time. Some of the roles include social media marketing and branding. I am currently taking on the role as Supervisor in Charge of Editing, as this seems to be the area that needs most improvement. In addition, I am in charge of assisting the HR department with contracts and negotiations. I also assist with website development and administration, including finding and maintaining third party advertising such as AdSense by Google. Also includes maintaining analytics on the ProperManors.net website. I am also responsible for reviewing and approving major decisions for the Amazon Prime series to benefit the continuation of the project throughout its various life cycles.

Ogden, Utah

Resolve Windows NT, Windows XP, and Windows 7 operating systems and application based issues, including problem solving, and educating customers using on workplace technology by utilizing remote connections (Office Communicator (OCS), PC Anywhere, Tivoli, and Remote Desktop), telephone, and email, while supplying great customer service skills, both verbally and written for the IT Service Desk. Installation of approximately 850 COTS and internal software applications, in addition to several patches for Windows XP and Windows 7. Installation of scanners and printers, including network printers. Use of several databases and applications including HP Kisam, used for call logging, ticket tracking, asset management, and knowledge management (KB), Password Administration Tool (PAT), WEBad (QWERT) for Group Policy Objects (GPO) and NT Password Management (PWM), GHED for hard drive encryption, GERS for external media encryption, ERAP and Anyconnect for virtual private network remote connections, voicemail services (VMS), Cisco Softphone (VOIP), Internet Explorer 8 (IE8), and more, including web-based applications, to effectively to resolve client’s issues. Writing documents to update Knowledge articles, threads, and other knowledge bases, and documenting actions taken to obtain resolution. Assist virtual team, as an unofficial leader, with troubleshooting and resolving complicated and more complex issues using OCS, teleconferencing, and WebEx, and email. Also selected for special projects, including Software Application Testing, and KISAM application Debugging. I also participated in the Mentor Protégé Program to assist others to have the ability to obtain a job in the IT department of the IRS. Completion of ITIL Basic Foundations, for software lifecycle configuration management and Netcom Windows 7 migration during tenure. Suggested a Tiered IT system to more effectively handle call volume, which was implemented.

Ogden, Utah

Programmed and maintained the OAMC website for Ogden Accounts Management employees. Ran reports from Crystal Reports, Business Objects, VandV, EWFM, SETR, and several other databases to gather and compile the statistics into reports in the Performance Matrix in MS Access each week for individuals, teams, analysts and the senior management team. Analyzed and identified problems with these reports and corrected them before distribution. Was assigned various tasks at once and had to utilize time management, decision making, and prioritize tasks in the order of importance and time to meet specific deadlines. Administrator over several SharePoint sites for Planning and Analysis, Embedded Quality, and Security Administration staff. Managed permissions for the EQRS as a system administrator over that application allowing access to users of the system. Assisted with several other projects including compiling team realignment information in a user friendly format, contests, surveys, posters, and other graphical media for distribution to boost employee morale. Gathered results from the surveys, contest, and games and provided the winner names to the director and his staff.

Ogden, Utah

Managed thousands of Small Business/Self Employed (SB/SE) business accounts by telephone and correspondence in a professional manner. Responsibilities included providing information and assistance, as well as taking action where needed to resolve tax issues, often involving delinquent situations. Collection actions included initiating liens or installment payment agreements, as well as researching the taxpayer's ability to pay. Other duties consisted of communicating with taxpayers both verbally and through correspondence, adjusting employment taxes per amended returns, and ensuring accurate information. Answered questions about balance dues, overpayments, penalties and interest, and any other business tax questions the taxpayer may have had. Analyzed and evaluated information through research of records to inform, advise, and resolve issues related to several types of unique and common circumstances. Other duties included backup lead, by managing the team when the lead and/or manager were not in the office and coaching/training new hire employees through the OJI training program. Resolved issues, answered questions and communicated updates in team meetings pertaining to the IAT Tool, an IRS internal application with Power Point presentations and other documentation. Trained other departments on the use of the IAT tool by creating a presentation and providing handouts to the trainees. Assisted fellow employees in the entire operations department with other software, computer, printer, and fax machine issues, so that they were able to resume their scheduled tasks immediately.

Clearfield, Utah

Assist and educate customers with general questions regarding DWS services including basic case information from PACMIS and UWORKS. Accurately image documents to proper folders and retrieve them through Content Manager. Knowledge of, and referral to resources (internal, community, and other state agencies) that would enhance services to customers. Documentation of accurate information in PACMIS under CAAL. Perform transfer clerk duties as backup. Completion of HCLI training. Job shadow eligibility to learn the review process, best estimates, and eFind. Reconcile reports for State Purchasing Card. Administer, score, and document results for aptitude and proficiency tests. Answer incoming calls on multi-line switchboard. Direct customers to the appropriate location needed or to staff voicemail. Sort incoming and outgoing, internal and external mail and faxes. Assist customers and staff with equipment problems such as fax and copy machines. Other duties include greeting customers, scheduling conference rooms, notifying staff of appointments, filing, proofreading documents, and defusing irate customers. Coordinated charity drive. Received quality award for compiling a spreadsheet to interpret test results.

Clearfield, Utah

Dell Technical SupportCustomer service based, Tier 2 technical phone and remote support for Dell PC customers. Support included RAID configurations and overclocking on XPS systems with XP or Vista platforms. Researched possible solutions from various databases and the Internet. Walked customers through troubleshooting procedures to resolve their computer issues.

Syracuse, Utah

Co-managed a staff of 5. Also assisted customers finding auto parts through a database search engine. Opened and closed the store each night completing daily paperwork. Completed "Earn While youLearn" to receive Parts Pro certification.

Ogden, Utah

Answered calls concerning billing issues, technical support, andretaining member services. First person to become MemberConnect Certified out of training. Top performer for Voice Servicesretention and ValuPoint transfer. Stand-in supervisor for 10-15employees.

Kaysville, Utah

Answered calls to help CPA's troubleshoot their tax software, including installation, upgrades, networking, and tax form help. Researched possible resolutions via the Triage Tool, internal Knowledge Base, and some Internet. Also educated new members about the program to help them better understand the software.

Clearfield, Utah

Answered calls to help customers troubleshoot the XP Service Pack 2 issues that may have been caused by the upgrade for XP. Researched Possible resolutions via the Internet and Microsoft Knowledge Base articles. Also did outbound sales for Verizon and outbound calls for political organizations.

Master'S Degree, It Program Management, 3.2

Bachelor'S Degree, Business Administration And Management, General, 3.9

Associate Of Arts (Aa), Business Administration And Management, General, 3.7