Tina Dhanash Kumar Email & Phone Number

Toronto, On, Ca

• Promoted customer loyalty by implementing suggestive selling techniques and educating customers on loyalty programs, resulting in increased retention and satisfaction scores.• Mentored and coached team members to enhance product knowledge and service behaviors, fostering a positive work environment and improving overall team performance.• Acted as a brand ambassador, crafting in-store experiences that boosted sales and aligned with brand goals.• Leveraged retail technology to analyze sales performance and customer interactions, refining sales strategies and driving measurable improvements in results.• Managed operational tasks effectively, including store opening and closing, ensuring seamless execution of processes to meet business goals.

● Implemented a client-centric approach within the retail environment, consistently delivering excellent customer service to enhance satisfaction levels, maintaining positive business relationships and ensuring high customer satisfaction.● Exhibited meticulous attention to detail in the management of store operations, demonstrating the capability to maintain accuracy and precision, vital for analyzing client and market data, focusing on research and analysis.● Application of effective time management skills in a dynamic and fast-paced environment, overseeing the efficient administration of store activities, a skill essential for coordinating key activities and initiatives while collaborating with internal stakeholders, focusing on cross-functional coordination and support.● Actively contributed to business development initiatives by engaging in special projects, showcasing the ability to identify opportunities and drive growth, crucial for supporting client enablement and driving greater user volumes increasing product adoption and sales.

* Boosted Visa Approval Rates: Achieved an average 20% increase in students' visa approval rates by crafting persuasive SOPs tailored to meet Canadian immigration standards.* Elevated Application Quality: Significantly improved SOP quality, resulting in a remarkable 25% enhancement in scores assigned by visa officers, ultimately increasing admission chances.* Client-Centric Success: Maintained a stellar 98% client satisfaction rate through exceptional service, ensuring that clients receive top-notch SOPs and support throughout the application process.

Chennai, Tamil Nadu, India

● Proficiently utilized CRM platforms and other data management tools to streamline operations and enhance efficiency, demonstrating strong analytical skills and a commitment to leveraging technology for business growth.● Leveraged presentation skills to effectively communicate complex information in a clear, concise manner, essential for sharing client feedback and insights with internal stakeholders focusing on providing continuous support and coordination of key activities.● Provided exceptional customer service and sales experience, contributing to business development and lead generation efforts, crucial for driving greater user volumes and supporting client enablement issues while maintaining positive business relationships and increasing product adoption and sales.● Exhibited meticulous attention to detail and excellent time management & organizational skills, essential for managing multiple tasks and priorities in a fast-paced, hands-on environment.● Kept churn rate below 3%, ensuring optimal student retention through a comprehensive understanding of policies, processes, and effective administration.● Demonstrated strong interpersonal skills, fostering positive relationships with clients use cases and colleagues alike, essential for building trust and ensuring high customer satisfaction.● Generated leads independently through various channels, designed innovative and resourcefulness, crucial for identifying sales opportunities in the industry trends.

Dehradun, Uttarakhand, India

I was elected and responsible for overseeing the placement process for students of the Transportation Department for a batch of 74 students of BBA Aviation Operations from December 2022 till the end of the bachelor's, ensuring that they were placed in suitable summer internships in their sophomore year and jobs in their field of study at their senior year by coordinating with the rest of the SPRs as well as the placement coordinator and career service officer. My responsibilities were the following:* Developing and maintaining relationships with potential employers* Providing guidance and support to students throughout the placement process ensuring that all placement requirements are met, including necessary paperwork and documentation.* Managing a team of student placement representatives and delegating tasks as needed* Collecting and analyzing data on placement outcomes to identify areas for improvement

Chennai, Tamil Nadu, India

● Performance consistently exceeded weekly/monthly sales targets by convincing customers to choose Pickyourtrail.● Application critical thinking skills to address real time customer problem / issues and engineering solutions efficiently, showcasing problem-solving abilities and adaptability.● Demonstrated empathy and unwavering dedication to delivering personalized service, crucial for providing exceptional customer experiences and driving customer loyalty.● Maintained alignment with brand personality in all communications, fostering a positive image and enhancing brand reputation, essential for building trust and ensuring high customer satisfaction.● Applied critical thinking skills to address customer technical problem and challenges efficiently showcasing problem-solving skill.

Chennai, Tamil Nadu, India

Assigned with Duty Apron Manager to perform following tasks:* Making sure all airlines facilities are functioning normally.*Handling Employee, Bays and Airlines Grievances* Coordination with CISF and Airlines ramp managers for International Departure and Arrivals* Coordinating with Housekeeping, CNS, Civil, and Electrical Departments.* VIP Facilitation: Gate and Transportation to the bay.* Managing Lost and Found Items.* Inspecting all areas for the FOD in runway and taxiway and functioning of bays.* Coordination with ATC to take stock of the situation and reporting updates to other departments accordingly.Assigned to Apron Control Unit:* Monitoring and Recording all civil aircraft movement.* Bay Allocation process* Monitoring Approach(119.7MHz) and Tower Frequency(118.1MHz)* Noting down Aircraft Registration, Aircraft Off Block Time, Actual Timeof Arrival, Stand number, Actual Time of Departure.* Apron Wildlife hazard monitoring* Coordinating with airlines regarding standing no. and delays.* Communicating with Duty Terminal Manager and Airport Director.

Postgraduate, Global Business Management

Finance, Market Research and Analysis, Project Management, Cross Cultural communication, Human Resource Management, Economics, Accounting.

Bachelor Of Business Administration - Bba, Aviation/Airway Management And Operations, 8.78

Activities and Societies: Student Placement RepresentativeFinance, Economics, Stakeholder management, Accounting

Higher Secondary, Computer Science, 82%

Activities and Societies: Kerala State Championship in Basketball and NetballSchool athletic team captain.

High School, Sslc, 86%

Activities and Societies: State Basketball Championship Position and 1500m runner athlete district 2nd.