Accountable for all aspects of planning and testing a proprietary tax software product specializing in tax depreciation and individual tax planning including technical expertise in the architecture of the applications. Managed over 16 full-time and temporary employees.- Managed developmental change with oversight of creation, validation, and implementing storage of test scripts for tax content and program features raising test coverage from 25% to 85% and improved metrics.- Communicated testing assignments and provided direction during testing processes. Guided team using checklists, matrices, flowcharts, and metrics for productivity and quality.- Accountable for all aspects of the defect life cycle including reporting defects, duplicating reported defects from customers, root cause analysis, verifying defect fixes and analyzing defect trends for developers.- Implemented agile methodologies. Promoted and trained users on implementation of Microsoft Teams, Rally, DevOps, and test management applications. Adopted use of virtual environments for testing and troubleshooting customer issues.- Assisted management with strategic direction identifying risk areas. Reporting testing status for go and no-go decisions. Focused efforts on continual improvement of software installation process significantly decreased issues reported by customers.- Utilized simple to intermediate SQL queries to analyze customer reports through Salesforce in order to optimize customer satisfaction and ease of use. Reviewed testing defects and customer calls for trends to proactively address issues to reduce the impact.- Primary QA tester for SQL database integration. Setup environment for testing. - Designed and maintained automation programs to enhance testing coverage and streamline administrative tasks.- Led retrospective discussions and developed action plans for improvements.