Radostina Goroshevich Email & Phone Number

Sofia, BG

Bulgaria

• Monitor the progress of assigned projects and initiatives, holding communication as a high priority, addressing potential issues, and problem-solving or escalating as necessary.
• Promote positive relationships and act collaboratively with all stakeholders and project teams to facilitate and ensure that projects are delivered on time, within scope, and budget.
• Gather necessary project planning data or information such as related key performance indicators to align project deliverables with business objectives.
• Prepare and provide project documentation to key stakeholders and internal teams.
• Calculate project metrics, such as quality, costs, health, etc., and provide post-analysis.

Bulgaria

• English translation certification received from the Consular Relations Directorate of Ministry of Foreign Affairs of the Republic of Bulgaria in Dec 2020
• Chinese translation certification received from the Consular Relations Directorate of Ministry of Foreign Affairs of the Republic of Bulgaria in February 2021

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

• Developed and initiated projects, managed process, and monitored performance to meet organizational needs.
• Directed projects within strict time frames and budget constraints by solving complex problems and working closely with senior leaders.
• Identified plans and resources required to meet project goals and objectives.
• Prepared executive presentations and reports to facilitate project evaluation and process improvement.
• Acquired working knowledge of CRM system Salesforce and also used Webflow on a daily basis
• Actively used Smartsheet as a platform for collaboration and project management

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Identified prospect needs and developed appropriate responses along with information on suitable products and services.

• Listened attentively to client feedback and worked with product development team to introduce new services.
• Liaised between account holders and various departments.
• Employee of the month for Feb 2019

• Maximized business potential by providing excellent customer service and ensuring client retention.
• Leveraged proven sales methods to increase revenue and surpass target objectives.

Sofia, Sofia City Province, Bulgaria

• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.

• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.

Beijing City, China

• Delivered clerical support by handling range of routine and special requirements.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Beijing City, China

• Collaborated with QA team to test software quality through manual and automated testing.
• Identified, reported and documented issues such as bugs and glitches.

Beijing City, China

• Testing Lenovo mobile software in Bulgarian for SDL Information Technology company.(http://www.sdl.com/)
• Collaborated with QA team to test software quality through manual and automated testing.
• Identified, reported and documented issues such as bugs and glitches.

Beijing City, China

• Testing Huawei Technologies Co. Ltd. mobile software in Bulgarian
• Collaborated with QA team to test software quality through manual and automated testing.
• Identified, reported and documented issues such as bugs and glitches.

Beijing City, China

• Greeted visitors and students at the International Students Center and provided friendly, knowledgeable assistance.
• Supported international office in monitoring programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Sorted and distributed office supplies, kept tech equipment in check, maintained premises and updated visitor logs.

Beijing City, China

• Testing mobile software in Bulgarian for ZTS Technology Solutions company.(http://www.ztstech.com/)
• Collaborated with QA team to test software quality through manual and automated testing.
• Identified, reported and documented issues such as bugs and glitches.

Beijing City, China

• Proofread and edit the content for 爽哥 Shuangge English Apps created by the Research & Development team;
• Edit other materials from other projects;
• Manage assigned tasks and deliver high-quality results within project timelines.

Beijing City, China

• Composing articles for the company website and promotional material.
• Editing translated material.
• Ensuring correct language is used when contacting clients.
• Work with the graphic designer to produce promotional material.

Beijing City, China

• Marketing research & data analysis.
• Online promotion and ensuring Chihaner has a strong online presence.
• Forming new partnerships with foreign travel companies.
• Working as part of a team to design new products.

Beijing City, China

• Checked and corrected grammatical and spelling errors in "外研社汉字小字典：保加利亚语版" (A Small Chinese Characters Dictionary: Bulgarian Edition)
• Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.

Master'S Degree, Innovation And Entrepreneurship (Mie)

• Vlerick Spirit Scholarship Holder • International Ambassador • TEDx Organizational Committee Member • Clean Tech Challenge Belgium.

Bachelor'S Degree, Business Administration And Management, General

• Chinese Government Scholarship Holder

International Summer Business School

• Business Model and Entrepreneurship • Leadership and Participation

Advanced Chinese Preparatory Course

Applied Linguistics With English And Chinese

Activities and Societies: AIESEC Bulgaria