Christina Guarnieri Email & Phone Number

• Manage and coordinate the cruise in-kind program for large national corporate partner in support of chapter wish requests.• Advise and support chapters on program utilization.• Collaborate with Corporate Alliances team in securing, developing, and optimizing this in-kind resource for chapters, ensuring alignment with chapter needs, developing efficient processes and trainings, and communicating with stakeholders.• Analyze, track, and report on program utilization.• Synthesize and share chapter feedback to improve program impact.• Directly complete booking requests.• Prepare and update program documentation, including request forms, process documents, and fact sheets.

▪ Train new wish coordinators▪ Mentor 1-2 wish coordinators, meeting with mentees regularly to review open files and advise on necessary closing actions▪ Grant a mix of low to high complexity wishes▪ Steward families through wish process, acting as point of contact throughout their wish journey▪ Build relationships with wish families within personal pipeline of 50-100 wish files, with a goal of granting a minimum of 70 high-quality wishes annually▪ Identify critical elements of each wish in the eyes of the child and work to weave these elements into a unique wish experience for the child▪ Coordinate wish arrangements including transportation, lodging, activities, expense money, mail services, etc.▪ Work with Make-A-Wish America and other chapters for travel and high-profile wishes as needed▪ Serve as 24-hour emergency contact for wish families on wishes▪ Research vendors, products, and services to create accurate and realistic wish budgets▪ Strive to secure in-kind donations on every wish, working with local and national companies▪ Forecast up-to-date spending and financial information on internal database▪ Work with wish families and volunteers as needed to obtain necessary receipts, invoices, etc.▪ Conduct wish discovery phone calls and visits with wish families to help with kids identify and/or reimagine their wish, as needed▪Represent organization at special events as requested

▪ Steward families through wish process, acting as point of contact throughout their wish journey▪ Build relationships with wish families within personal pipeline of 50-100 wish files, with a goal of granting a minimum of 70 high-quality wishes annually▪ Identify critical elements of each wish in the eyes of the child and work to weave these elements into a unique wish experience for the child▪ Coordinate wish arrangements including transportation, lodging, activities, expense money, mail services, etc.▪ Work with Make-A-Wish America and other chapters for travel and high-profile wishes as needed▪ Serve as 24-hour emergency contact for wish families on wishes▪ Research vendors, products, and services to create accurate and realistic wish budgets▪ Strive to secure in-kind donations on every wish, working with local and national companies▪ Forecast up-to-date spending and financial information on internal database▪ Work with wish families and volunteers as needed to obtain necessary receipts, invoices, etc.▪ Conduct wish discovery phone calls and visits with wish families to help with kids identify and/or reimagine their wish, as needed▪Represent organization at special events as requested

▪ Coordinated arrangements to grant the wish of approximately 1350 visiting wish children and their families each year▪ Managed forecasting spreadsheets to track status of upcoming wishes▪ Created itineraries for all full wish assists▪ Acted as emergency contact for families during the wish experience▪ Ensured appropriate acknowledgements are made to donors and volunteers involved in each wish▪ Prepared and organized financial documentation of each wish, striving to secure in-kind donations▪ Maintained well-organized files in accordance with local chapter and national policies▪ Planed local celebrity wishes, securing volunteer wish hosts as needed▪ Assisted Wish Manager and Director of Program Services in updating wish assist statistics for use in chapter and national reporting▪ Represented Make-A-Wish at special events as requested

▪ Supported the PGA TOUR ticketing team, Ticketmaster, and API admissions manager with ticket sales using the Archtics ticketing platform▪ Created and printed credentials for players, caddies, sponsors, vendors, volunteers, and staff▪ Collaborated with the operations team in the management/execution of sign requests ▪ Supported tournament staff as needed in the execution of general operational needs▪ Served as ticket support for the general public, Bay Hill members, and sponsors▪ Packaged and shipped parking hang tags to all Bay Hill residents and coordinated pick-up for additional passes▪ Managed all sponsor communication to secure and fulfill the Honorary Observer program

▪ Reviewed, processed, and documented high volumes of charitable requests for all SeaWorld Orlando parks▪ Maintained the community relations database and calendar▪ Managed ticket and merchandise distribution/inventory for the department▪ Established and maintained a strong relationship with over 25 community partners▪ Worked with other SeaWorld departments and organizations to fulfill event requests, in-kind donations, and grant children’s wishes▪ Planned, communicated, and executed employee volunteer events▪ Created text, email, and website communications for SeaWorld Orlando employees▪ Conducted observational interviews for frontline positions at all SeaWorld Orlando parks

Orlando, Florida

▪ Greeted and interacted with park guests▪ Processed reservations and up-sold park products through Market Place Register and Global Reservations Systems while accurately processing monetary transactions▪ Resolved guest issues while providing exceptional guest service▪ Trained new ambassadors on all aspects of Aquatica Guest Arrivals procedures

Orlando, Florida

▪ Assisted with guest correspondence and follow up▪ Managed lost and found to include shipping of guest items▪ Assisted in daily reporting for park operations departments▪ Maintained confidential department and ambassador reports

Orlando, Florida

▪ Worked directly with clients to fulfill their needs for group hospitality events▪ Coordinated all event logistics with Amway Center building partners and Orlando Magic staff▪ Conducted gameday walkthroughs to check for cleanliness and proper event set ups ▪ Resolved fan issues during games and concerts at the venue

▪ Managed and directed volunteer program of more than 250 volunteers for bowl games and special events reaching over 150,000 people▪ Coordinated 29 college alumni groups attending the Feast on the 50 fundraising event and was responsible for distributing appropriate paperwork and guidelines, registrations, guiding the spirit judges and led the closing awards ceremony▪ Collaborated with the events team regarding set-up and event logistics for over 6 special events and bowl games

Assist with local marketing campaigns to re-establish i9 Youth Sports leagues in the Clermont, Championsgate, and Kissimmee areas while educating our customers about our programs and building our membership/registration base.

Windermere, Florida

Applied concepts from human development and learning theories to develop student instruction that was aligned to state adopted standards. Designed instruction for students and used various assessment tools to monitor learning. Developed various learning experiences to demonstrate a variety of applicable skills and competencies.

Windermere, Florida

Became familiar with school operations and gained practical experience in regards to teacher responsibilities. Learned to prepare and present subject matter, managed student behavior and performed other roles related to becoming a versatile teacher.

Education record

Education record