Tina Hoang, Mba Email & Phone Number

Philadelphia, Pennsylvania, Us

• Ensure all incoming newly hired and current employees are routinely compliant and properly trained with company policies, procedures, and food/beverage knowledge • Closely monitor weekly operations statements through CTUIT and Aloha to increase sales, minimize costs, and maintain budget • Forecast labor every week to ensure we do not exceed our budget in labor costs; essentially either aggressively cutting labor or finding new and innovative ways to increase sales• Handle all guest interactions using effective steps of service to provide the best experience to the guests while still maintaining a profitable stance for the establishment • Design all graphic materials for the establishment including menus, proper signage, and promotional material for social media usage• Handle all technical issues related to POS (Aloha and ATO) systems, phone systems, reservation systems, delivery tablet systems and any other technical related hardware• Work side by side with the Executive Chef to consistently create new menu items and seasonal specials to better lead the restaurant to meet and/or exceed quarterly goals• Reorganize and order beverage inventory to facilitate to-go beverage sales through the use of PLCB Loop and constant contact with liquor, wine, and beer representativesCOVID 19• Opened and manage the entire restaurant and staff of 20+ on a daily basis, from hiring, training, and scheduling for all departments; working with a skeleton crew through the COVID-19 pandemic• Research and create all training material for both FOH and BOH to effectively communicate new protocols, new and previous food/beverage knowledge, health inspection practices, and COVID-19 sanitation procedures• Create a systematic flow to allow for proper social distance, contactless payment/ordering, and curbside takeout operations to ensure efficiency and safety• Boost declining sales from the start of COVID-19 to generating up to $1200 an hour in takeout operations

Philadelphia, Pennsylvania, Us

• Operations at Morimoto PA• Ensured all incoming newly hired and current employees are routinely compliant and properly trained with company policies, procedures, and overall Starr standard• Formally trained in food safety knowledge and consistently maintained food quality standards by working closely with chefs on expo• Handled all guest interactions using effective steps of service to provide the best experience to the guests while still maintaining a profitable stance for the establishment• Closely monitored weekly operations statements to increase sales, minimize costs, and maintain budget• Strategically organized and drafted schedules on a bi-weekly basis to meet deadlines and forecasted labor for hourly employees• Meticulously trained to record payroll, order/conduct beverage inventory, forecast labor, and budget review• Ordered restaurant/dining supplies on a weekly basis to maintain proper preparation for service while remaining within budget limitations

Philadelphia, Pennsylvania, Us

(Maintained my position as a Restaurant Manager even after taking charge of the Events departments; therefore, all tasks listed as a Restaurant Manager still applies)• Supervise and manage the second floor at Yakitori Boy, in addition to the restaurant, of over 50 employees on a daily basis, interviewing, hiring, and creating scheduling for 6 different departments. • Research and create all training material for current and incoming employees to effectively communicate proper protocols, policies, and food and beverage knowledge for all 6 departments • Work with customers on a daily basis to book and manage high volume private events up to 200 guests such as corporate events, holiday parties, weddings, engagement parties, birthdays, happy hours, and post-convention events. • Plan and execute high volume special events, such as New Years' Eve, Anniversary Party, Halloween, and Lunar New Year, which consists of designing promotional marketing material, planning special menus with the Chef, contacting liquor representatives and sponsors, handling ticket sales, providing entertainment acts, preparing inventory, and contacting additional necessary vendors • Personally train the events team how to use reservations system, answer phone calls and emails to make reservations, and properly communicate house policies and PLCB rules and guidelines. • Designed all graphic materials for the establishment with the use of Adobe Master Collection in a timely and effective manner • Handled all technical issues related to POS systems, karaoke systems, reservation systems, and any other computer related system. • RAMP Certified

Philadelphia, Pennsylvania, Us

• Supervised and managed the restaurant portion of the establishment of over 30 employees on a daily basis to consistently provide exceptional service to customers and acted as a liaison to ensure smooth communications between all departments. • Handled all customer interactions using effective steps of service and skills in conflict resolution to provide the best service to the customer while still maintaining a profitable stance for the establishment. • Worked side by side with the Executive Chef and Head Server to lead the restaurant to meet and/or exceed quarterly goals which involves overall sales, building clientele, booking large reservations or corporate events, and monthly promotions and incentives. • Researched and created all training material for current and incoming employees to effectively communicate proper protocols, policies, and food and beverage knowledge. • Worked closely with the Executive Chef to create new menus and seasonal specials to promote the business and increase daily traffic. • Efficiently collated all information and feedback obtained from guests through personal interaction, comment cards, and surveys, and utilize this data to essentially develop an action plan to better improve customer service for the future.

Camden, New Jersey, Us

London, Gb

• Provide seamless customer service to clients to create a personalized and memorable “Burberry Experience”• Lead the use of iPads, ensuring all applications provided are used to become a natural part of the customer journey• Frequently partnered with other associates to execute sales to meet daily, weekly, and monthly sales goals• Studied useful product knowledge and every season’s “must knows” on a daily basis to assist clients most efficiently• Trained all staff on the use of all applications/functionalities provided by Burberry and any other technology tool, according to different roles and responsibilities

• Designed flyers and other promotional tools for use in grassroots marketing and public relations efforts• Coordinated with teams to plan and execute multiple concurrent projects• Promoted numerous events personally and through various social networking mediums such as Facebook and Twitter

Philadelphia, Pa, Us

• Efficiently created, organized, and researched numerous business lists of potential clients for company reference• Utilized design skills to assist Senior graphics designer with website layouts and graphics for active clients• Frequently edited clients’ website archives using eFlex content management system for consistent informative updates• Thoroughly researched and outlined up and coming social media networks to generate different Internet marketing approaches

Master Of Business Administration (Mba), Marketing & Management

Bachelor Of Science (Bs), Marketing