Tina Inman Email & Phone Number

Houston County, Georgia, United States

As a premier REALTOR with Fickling and Company, I understand that client satisfaction derives from effective communication, creative solutions, and above all RESULTS! I am ready and capable of guiding you through your real estate journey - whether acquiring your dream home or selling your current one. Trust in a professional backed by a company that has.

Connecticut And New York City

• Develop and choreograph one hour classes.
• Instruct students on how to safely and effectively complete moves for desired results.
• Self-promote and put forth great marketing effort to build clientele and to find new outlets in which to teach this form of exercise.

Danbury, CT

• Provides information by responding to inquiries and requests made via phone, web and in person.
• Assists with instrument rental agreements and private lesson registrations.
• Schedules lessons and meetings for staff and prospective students.
• Produces and distributes correspondence memos, letters, faxes and forms pertinent to the operation of the office.

New York, New York, United States

Developed and trained a new customer service department alongside the manager. Directly supervised 5-10 customer service agents and coached them to enhance their customer engagement skills. Created and disseminated training materials that were also used for coaching. Learned new systems and protocols that I documented and used to create employee manuals..

Danbury, Connecticut

• Oversee an average of 130 agents, monitoring answer rates and proper coverage amongst regions.
• Directly supervise 2 customer service leads and an average of 45 customer service representatives.
• Communicate with clients regarding company production, common customer matters, and techniques for improvement.
• Officiate meetings with management team to discuss company changes and generate ideas for productivity enhancement and retention.

Danbury, Connecticut

• Directly supervised an average of 15 customer service representatives to maximize performance.
• Coached agents towards productivity, metrics, quality assurance and attendance through both group and individual instruction.
• Developed new hire training program for more effective learning and performance based competitions to boost agent motivation and achievement.
• Created and maintained a structured information system through email, allowing the entire company to stay updated on new or changed policies, procedures and operations.
• Handled escalated calls by investigating customer grievances and finding solutions.
• Aided in the hiring, training, disciplinary consultation and termination of employees

Danbury, Connecticut

• Handled an average of 70 calls per day in a call center environment.
• Assisted customers with payments, arrangements, billing disputes and minor technical issues.
• Responsible for maintaining customer service excellence while offering correct arrangements for different regions.
• Toggled within 6 programs for each call and was accountable for notating all with accuracy.

Watertown, Connecticut

• Compare data with source documents and re-enter data in verification format to detect errors.
• Compile, sort and verify the accuracy of data before it is entered.
• Locate and correct data entry errors and report them to my supervisor.

Rochester, New York Area

• Advised an average of 50 customers per day in a call center environment.
• Recommended products to maximize the value of their services.
• Also discussed and resolved any issues customers expressed with package.
• Responsible for managing orders and payments, and documenting all information provided.

Rochester, New York Area

• Greeted customers and determined the need of each customer.
• Defined products and precisely explained details to encourage possible upgrades.
• Recommended packages for customer’s personal needs.
• Responsible for computing accurate sale prices and handling payments.

Mass Communication/Media Studies

Activities and Societies: MCC Cheerleader

High School, Vocal Music

Activities and Societies: Distinguished Ladies Step Team Mathletes