Tina Jacobs Email & Phone Number

Independence, Oh

Lead member in the project management and design of a new property management company. Transitioned 45 apartment communities from Forest City which was the start-up of Rose Community Management. Worked in conjunction with senior management to determine the needs for the company.• Created test scripts to determine software needs for all business units within the main office and apartment communities.• Technical liaison between all business units.• Implemented multiple modules of property management software (SaaS). Accounting, property management, procurement solution, accounts payable/receivable, and business intelligence.• Worked with accounting department to implement banking and financial process.• Implemented human resource software, purchasing card software, and interface solutions.• Developed change management process to meet the changing needs of software upgrades.• Established and documented policies, workflows, guidelines and training of various software systems. • Lead training team implementing and supporting systems, training of processes and policies and procedures.• Provided ongoing support to 250 community employees and 50 main office staff on all software products.• Ensured all departments within the company adhered to all regulatory compliance, accounting and business requirements.• Performed due diligence of new communities including software transition requirements.

Cleveland/Akron, Ohio Area

Managed team of three professionals who supported the accounts receivable and accounts payable of 15 military communities. Lead the transitions of new military properties from the government to public private ventures. Managed support staff of communities on an ongoing basis.• Responsible for the implementation and overseeing electronic payment processing from military service members for monthly rent resulting in collections of $25 million.• Instituted an electronic process for Marine members’ monthly rental payments resulting in guaranteed funds received from Defense Finance Accounting Services.• Managed collection of debt revenue from past tenants. • Spearheaded project to bring collections in house resulting in 100% of debt recovery, minimizing files sent to external collection agency. Which resulted in more income for the company.• Transitioned 15 sites from government managed to a Public Private Venture.• Developed all training materials, planned and lead training programs for staff development.• Created testing and evaluation procedures. Updated and managed project databases.• Developed Yardi user manual and policies and procedure manual for on-site staff, resulting in less call volume for support.• Developed relationships with military partners and outside 3rd party companies, resulting in more efficient processes.

Cleveland/Akron, Ohio Area

Responsible for the monitoring and balancing of all cash accounts for the corporate office and communities. Reported cash position to senior management on a weekly basis.• Monitored and balanced 250 bank accounts from various banks throughout the country.• Ensured all bank accounts were funded to cover weekly check runs, eliminating overdrafts which had been an issue in the past.• Ensured mortgages were paid on time and accurately, improving relationships with Lenders and Loan Servicers.• Assisted communities with banking issues.• Reconciled credit card activity and fees.• Posted journal entries for banking fees and miscellaneous banking activity.• Funded monthly reserves.• Established relationships with outside banks for new account set up.• Created daily cash reports for senior management, resulting in a comprehensive view of the company’s cash position as a whole.

Cleveland/Akron, Ohio Area

Supported communities across the country with day to day functions. Ensured communities were in compliance with company policies and government agency policies. • Verified details of transactions, including funds received and total account balances.• Conducted month-end balance sheet reviews and reconciled any variances.• Maintained accounts receivable documentation electronically and on paper.• Researched and resolved collections and billing disputes with tact and efficiency.• Monitored and documented all income.• Collected and monitored delinquent accounts.• Partnered with various departments and senior management to address business opportunities and challenges.• Reviewed all leases to ensure compliance, resulting in compliance for government agencies.• Implemented changes in program policies.• Updated tenant and unit information in housing database.• Reviewed completed applications and assessed household information against supporting documentation and program regulations, ensuring compliance.