Tina J Kelly, Phd Email & Phone Number

Newcastle-Upon-Tyne, England, United Kingdom

Newcastle Upon Tyne, United Kingdom

I am currently the Project Manager for the Student Loans, Lifetime ISA and Tax Free Childcare projects. I have been responsible for liaising with the client and various other third-party suppliers to successfully agree user stories and non-functional requirements during the Discovery phase of the project. I have been responsible for the creation, tracking and budgeting of actuals in Microsoft Project Server and ensuring that all entry and exit Discovery activities and deliverables have been completed prior to delivery. I have created the Agile Supplier Proposals and commercial documents for the projects and planned the resource profile, which has required the ability to liaise effectively with finance, commercial and delivery teams. In the delivery phase of the projects I have regular sessions with the scrum team and Service Manager to highlight any changes in scope and priorities, and report back to the client with sprint status updates and any prioritisation issues that may need to move back into the sprint backlog.

Newcastle Upon Tyne, United Kingdom

I was accountable for the coordination of processes and effective relationship building between Accenture’s customers (NHS Trusts), its client (HSCIC), subcontractors (AGFA) and internal support teams. I ensured the delivery of team Service Level Agreements (SLA's) against contracted targets and delivery of Key Performance Indicators (KPI's) against internal targets. I was responsible for delivering cost efficiencies through use of scalable solutions and identifying time saving initiatives aswell as having ownership of escalation routes and regular review of effectiveness. I provided guidance to and shared knowledge with colleagues/team members relating to Service Management processes, technical knowledge and soft skills. I actively promoted a positive atmosphere and generated a team spirit that included increasing morale.

Newcastle Upon Tyne, United Kingdom

My role was to run the Portfolio PMO team and to liaise with Portfolio Team Leads, Senior Executives and PMO team members to ensure that PMO activities were delivered to a very high standard in a timely manner with meticulous attention to detail. To organise agendas and chair various meetings, twice weekly status meetings with senior executives and distribute actions. Compile and distribute fortnightly financial metrics documents and chair the meeting with the team leads to review the figures and analysis. Compile monthly governmental reports to align with contractual agreements and prepares a weekly high-level summary of all status decks for the project lead to use in discussions with the DWP client.

Newcastle Upon Tyne, United Kingdom

• I was the Oracle team lead within the Live Support team. My day to day roles include prioritisation, delegation and analysis of live issue tickets and routine service requests raised by the client, ensuring that responses were returned within the agreed SLAs. I was responsible for ensuring monthly maintenance releases were QA'd and completed to a deadline for testing and deployment. I chaired twice daily LS meetings and attended various internal and client weekly and monthly status and review meetings. I compiled and distributed weekly PMO risks/issues documents, monthly time reconciliations and Impact Assessment's for RFC's, all of which contributed towards the monthly service performance reviews for the client. I maintained an excellent working relationship with the client to deliver better client service and maintain clear, precise and unambiguous communication (both External and internal) within my role. As a team lead for on and off shore staff I worked effectively and cooperatively in a team of staff from mixed cultures and backgrounds. I was proactive in using my initiative and analytical skills to review lessons learnt and was able to reduce the workload of the team by analysing the applications and by implementing service requests for routine workarounds/fixes. The improvements that I implemented resulted in an improvement of the SLA percentages from 90% to 100%, which had never previously been realised on the project before I was the team lead. I was also the lead audit person for the project involved in ISO27001, ISO20001 certifications. I was responsible for completing the audit paperwork and reporting to the auditor in interviews. In all cases we passed with no major or minor nonconformities.

Birmingham, Texas, Melbourne

As the team lead of the interfaces team, using IBM WebSphere, I was involved in the design, creation, implementation and support of various new interfaces within the Cadbury Schweppes system. I worked at the Australian HQ to support the implementation of a new system, I also worked out in Texas at the Dr Pepper/7Up business group training the employees in IBM WebSphere and supporting them in the implementation of new interfaces.

London, United Kingdom

I worked on the Dixons Group, Vodafone and Cadbury Schweppes accounts principally coding in C++ and IBM WebSphere at an analyst level.

Coventry, United Kingdom

I was responsible for the training of duties and skills of 30 soldiers, ensuring that they were battle fit and ready to deploy. I was required to train, coach, counsel and be a mentor to my soldiers. I led the platoon on various overseas exercises; including Germany and Canada. On exercises I planned, resourced, executed and assessed platoon training as per standard operational procedures.

Gwynedd

During the summer months I instructed groups of children and adults in outdoor activities. This required me to lead the setting up of equipment, communicating with and motivating students and being empathetic to their various needs during the activities.

Doctor Of Philosophy - Phd, Physics

Crystallography studies on optical materials.

Master Of Philosophy - Mphil, Physics

Crystallography studies of optical materials

Bachelor Of Science - Bs, Physics

Dual Honours Bachelor of Science in Physics and English