Tina Jukich Email & Phone Number

Duluth, Mn, Us

Troy, Illinois, United States

Maintain a strong working relationship between support, R&D, and the sales and marketing departmentswithin the companyWorks closely with the VP of Operations to ensure that customers received highest quality of serviceIncreased customer satisfaction with technical support process improvements with a focus on thecustomerRecruit, interview and hire potential candidates for open positions within the Support and TrainingdepartmentDeveloped Policies and Procedures for all training activities, including internal and external customersPerformed site and quality assurance surveys to maintain policy complianceReconstructed the training program to be more consistent with customer needsDeveloped and implemented an online training program to address changing technologiesProvide software testing and QA prior to release of software to the general publicRecruited and managed the installation, support and follow up for beta testing of new software at clinicallocationsAssists Account Managers during product demonstrations, oftentimes providing pivotal influence onsecuring the accountActs as a company representative at trade showsStrong customer advocate during software development and improvement processesPosition provides daily opportunities for customer interactions that help to increase customer satisfactionSenior training resource when additional skills are needed for high level accountsAbility to be a high performing employee from a remote locationStrong time management skills with the ability to prioritize tasks

Performed high quality onsite Polysomnography and Electroencephalography systems training tocustomersEvaluated and developed training documents that were end user focusedAssisted in the completion of an in-depth training and procedural manualProvide support to the Account Managers during product demonstrationsCourse director for regional product trainings

Performed high quality neurodiagnostic testing for adult, pediatric and infant populationsNeurodiagnostic modalities included: Electroencephalography, Nerve Conductions, Evoked potentials,Intraoperative EEG and EP monitoringWorked closely with staff neurologists with electromyography examsProvided staff training and was designated as the lead "Train the Trainer" liaison for the departmentPerformed bone density testing scans using DeXA and ultrasound technologyParticipated in community based health fairs providing bone density testing and osteoporosis educationManaged the AS400 based centralized scheduling program for the neurodiagnostic department

Aa

Associates Of Art

Eeg, Eeg

Eeg, Neurodiagnostics

Degree, Eeg Technology

Business Management And Organizational Leadership

Pursuing Bachelor'S Of Science, Business Management