Tina Ng Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

- Created manual test cases for over 5 new projects, along with test reports and validation documents.- Rewrote over 100 test cases for update releases that had not been maintained for over a decade.- Dual manual and automated testing with Postman API and Webdriver IO.- Assisted in test codebase migration from Protractor to Webdriver IO.- Collaborated with customer-facing teams to acquire knowledge on the full user experiences of the apps.- Created over 5 documentations on manual testing using Confluence.- Raised over 40 bugs on Jira with full reproduction steps and references. Tickets have never been rejected for lack of clarity.- Assisted team members with manual testing procedures, being the only dedicated manual tester in the team.

Glasgow, Scotland, United Kingdom

- Exploratory testing for functional defects;- Regression testing in Agile structure;- Scrum master for regression sprints;- Script refactoring to keep test cases up to date.

Glasgow, United Kingdom

- Using Agile methodology for bug reporting and tracking;- Testing client products on multiple platforms;- Translate and proofread video game texts;- Ensuring consistency with client glossary, industry terminologies and manufacturer standards.

Sydney, Australia

• Presented IT business cultural issues to 300 Masters students • Contributed workplace culture analysis to subject coordinator for PhD research • Provided additional tutoring to 40 students in IT ethics discussions

Sydney, Australia

• Improved operation efficiency using IT for ~400 staff, across Australia and New Zealand • Optimized manual workload from 8 hours to 10 minutes using script automation • Saved $30k per annum worth of cost by utilizing automation tools • Introduced monthly IT newsletters, which reduced internal IT incident call by 30% • Reduced phone and internet cost by $20k per annum • Contributed to work-from-home initiative of 20% of ANZ workforce by providing IT consultancy • Achieved 10% discount in negotiating phone system cost with Sydney Airport • Grew IT skills of ~100 non-IT staff in Australia and New Zealand by providing MS Office training

• Maximized first level IT support call / email handling by average of 300 per day, supported 30k staff • Exceeded ticket handling volume expectation by 20% • Achieved 100% feedback rating from supported internal users • Eliminated 45 minutes per day worth of ID creation process by introducing automated scripts • Grew the team by providing training and supervision to 10 new joiners • Awarded Hong Kong Call Centre Association Bronze Award while being on shift with judgement panel • Contributed to ~100 knowledgebase articles for shared IT support knowledge

A voluntary role to promote engineering and IT career options to high school females.

Leichhardt, Nsw, Australia

• Saved 1 hour per day by creating batch scripts to auto-process shipping lists • Produced digital marketing materials that increased visits by 30% across eBay and company website • Eliminated fraudulent transactions worth up to $10k AUD • Achieved 90% conversion rate on customer enquiries as backup sales handling

Academic teaching data input, Preparation of academic teaching data for future evaluations

A brief work experience with LUCY mentors from Deloitte, with the following activities: usability review, code review and management meetings.

Manage machineries such as photocopiers, paper cutting machine, binders and printers, customer services including technical assistance, print design review and validation, and answer inquiries

Answer inquiries, manage property data, promote new sales and lease, gather property sales data and statistics

Bachelor'S Degree, Information Technology, Distinction

Activities and Societies: Programmers' Society Bachelor of Science in Technology (Honours)

Bscit, Information Technology

Activities and Societies: ProgSoc, SWIE&IT Enterprise System Development major, Computing and Data Analytic sub-major, 3D Computer.