Tina Kraemer Email & Phone Number

Waikato, New Zealand

Hamilton, Waikato, New Zealand

Waikato, New Zealand

Achievements• The collaboration between the 2 Support teams which are geographically challenged and re-aligning standardisation between the teams to facilitate same experiences regardless of geographic location.• January 2020 Certificate of Appreciation in recognition for being an outstanding team member. Key Responsibilities• Manage the daily HR function of the NZ support team in accordance with the HR policies of the company.• Resource management, shift management, daily support operations, delivery quality and customer satisfaction.• Manage and work with the team to communicate timelines and required standards to the Sales Team and the wider Global team for deliverables.• Deliver to the global service standards of the company to meet SLA’s and internal targets.• Work closely with business stakeholders to deliver positive outcomes for globally based customers.

Hamilton, Waikato, New Zealand

I have had the amazing opportunity with the departure of a great leader, to grow and learn - to step up and walk alongside another team in the business while the business searches for the new Operations leader. This has broadened my business understanding and dare I say, I've had to go back to early days (very early days) of technical (still ALOT of new exciting technical jargon I want to deep dive into). Thankfully the technical team has been very welcoming and patient with my technical gaps!Things I've learnt as part of this adventure:- Security Vulnerability management- Opex and Capex management- Risk Management- Service Delivery improvements / Operational Excellence- Supporting collaborative interaction between teams and business units - Documenting SLA's and refining the incident management process (and revisiting to continuously improve!)- Leading and participating in an empowered, confident, open, collaborative teamThis temporary challenge has had a lasting change in my career aspirations - and I'm excited to use these lessons as I continue the journey with the company.

Waikato, New Zealand

Waikato, New Zealand

Achievements• 2016 HTG Achiever award in recognition of my outstanding contribution to the business.• June 2016 Promoted from Service Desk Team Lead to Service Delivery Co-Ordinator• July 2017 Promoted from Service Delivery Co-Ordinator to Service Delivery ManagerKey Responsibilities• Support, mentor and identify training needs where necessary • Communicate difficult and / or sensitive information tactfully • Resource management, daily operations, delivery quality and customer satisfaction • Managing all procedures related to client requests, prioritisation and escalations • Incident and Problem management • Understanding of client operations, contract adherence • Strong customer orientation • Understanding of operating within an ITIL framework • Project management support

Waikato, New Zealand

Durban Westville

Achievements• I received the Dell Champion Award in 2014 in recognition of my outstanding contribution to the business.• Acted as project co-ordinator on behalf of Dell and CHEP with the IPT rollout for 4 major sites in South Africa• Onsite technical lead due to my extensive knowledge and understanding of the customer environmentKey Responsibilities• Microsoft Windows (various OS) desktop & notebook implementation / installation & troubleshooting (Dell hardware) – Altiris deployments• Active Directory (user accounts / computer accounts / Distribution Lists / Groups etc)• Payroll VIP / ESS updates / maintenance• PABX maintenance / troubleshooting• Infrastructure support (LAN / WAN technologies)• Peripheral installs (ie: Printers; Scanners)• On site & remote technical support (including tablets & handsets – Apple / Android / Windows Surface) to meet SLA requirements with incidents and requests• Procurement of hardware, peripherals and parts• Liaise with service providers and suppliers• Project management (IPT Rollout country wide)• On site datacentre management (SAN / Servers / VMWare)

Durban Area, South Africa

Company InformationCHEP is an international equipment pooling company that hires out equipment to the supply chain.Equipment includes Wooden Pallets and Automotive boxes and cages.Achievements· Acting Client-Server Manager for over 12 months whilst the environment transitioned tooutsourcing.· Support of all clients and servers in the Middle East and Africa region including LAN and WANKey Responsibilities· Onsite & remote support of +- 550 users spanning 5 countries and 38 sites.· Management and administration of +- 50 Servers (domain controllers, Microsoft ExchangeServer 2003, Rightfax, Blackberry (BES) and a VMware Vsphere 4.0 Virtual environment.)· Tools used to assist management are Mercury Sitescope, PRTG traffic monitor, Web sense,Message Labs and Radmin.· We are required to meet global uptime and support SLA’s using BMC Remedy to trackdelivery times and system uptime.· Procurement of hardware and services, as well as processing of invoices and assets.· Active Directory (user accounts / computer accounts / Distribution Lists / Groups etc)· VMWare (Install / Configure / Manage)· SAN assistance / administration· SQL 2005 / 2008 (Basic tasks i.e.: backing up a database)· RightFax (adding / modifying users / support)· GFI faxmaker (adding / modifying users / support)· Symantec Backup Exec implementation & maintenance (v 12 & 11d) including DLO· Equipment auditing· Liaise with service providers and suppliers

Vsphere 4.0 Install, Config And Manage

Negotiation Skills

Effective People Management Skills

Microsoft Exam, Mcp - 290 (Server 2003)

Diversity Is Strength

Ccna

Basic Web Development (Html / Asp)

Msce Windows Nt

A+ (Hardware & Software)