- Provided customer service and incident support in classrooms and Digital Union computer labs. - Assisted faculty, staff and students with instructional technology, software use, and classroom AV systems. - Troubleshooted problems within desktop, laptop, and mobile computing environments, including Windows, OSX, iOS, and Android.

-Decreased OS image build times by 20% by collaborating with a global software team to build an OS image and test firmware using the Yocto Project.-Discovered Out of Bounds Read security vulnerability in product firmware by analyzing TPM architecture and specifications and validated results using a specialized low-level tool.-Gained practical experience in OS development, embedded systems development, and Linux Kernel optimization for project requirements.-Conducted comprehensive security assessments on firmware TPM implementations.-Collaborated with product managers, architects, and cross-functional teams to define security requirements, ensuring the integration of robust security measures throughout the product lifecycle.

-Mentored 84 students in software concepts such as design by contract, mathematical modeling, and object-oriented programming. -Communicated course expectations, encouraged problem-solving, and guided designing and developing solutions. -Strengthened students' understanding of the course material by providing individualized and constructive feedback.