• Provide quality and timely support to the business partners through efficient ownership of incident management and participation in problem management and application defect resolution.• Manage the identification of root cause and coordinate recovery and mitigation to improve resource usage and time to market.• Ensure requirements management and facilitation best practices are adhered to including the management of artifacts through traceability, version control, and change control.• Work within an agile environment to identify and document client centric workflow and case management needs.• Recommends best solutions, work-around, short-term, and long-term solutions, considering the cost based on understanding of business issues/need.• Prepared application reporting and analysis.

• In-depth knowledge and broad understanding of Supply Chain systems and business operations in Automotive Industry.• Coordinates application support objectives in partnership with production support team, development team and business representatives.• Proactively identifies gaps, potential issues and suggest recommendations for improvement of systems.• Participates in secondary tasks such as projects, change management, testing, DR.• Leads day to day support activities such as application monitoring and service requests, escalating to other teams as required.Involved in the following projects/tasks: Honda Online Auction, BMW Online Auction, Toyota Online Auction

• Performed dual roles as business analyst and key account manager for multiple IT projects within the scope of a program and including individual based projects to deliver customer- facing IT solutions.• Lead business workshops to define the application/product vision, roadmap, growth opportunities and communicate with stakeholders through over five technical solution projects.• Collaborate with internal and external contacts to analyze needs and align product roadmap to strategic goals and build collaborative relationships with other teams and stakeholders including IT, business, vendors, and other companies.• Work closely with various business teams to create and maintain product backlog according to business value. • Partner with the Delivery Lead on projects and lead the product-release plans and set expectations for delivery of new functionalities.• Solid understanding of Supply Chain Systems and business operations and obtained proficient knowledge in Microsoft SQL Server 2000, C, C++, C#, Java, .Net, XML, JavaScript, and Crystal Report 10.0Involved in the following projects: Coach Migration and Re-Layout, Mars System Upgrade and Batch Management, Jaguar Track & Trace, Dumex EDI Enhancement, Siemens Migration, HP GPSC Track & Trace, Apple China Customer Portal, BMW System Upgrade