Tina Macpherson Email & Phone Number

Guelph, On, Ca

Burlington, Ontario, Canada

- Provides leadership to direct reports including managing, coaching, mentoring, and motivating- Main contact in department for Faculty, staff and students to address all inquiries and concerns both verbal and written- Manages multiple schedules for staff and events within department - Hiring part-time staff, along with training staff in systems, customer service, policies and procedures- Assist patrons with access to physical and online library resources and services- Collaborate with faculty/instructors to create subject displays for course instruction and select subject resources for course instructor classroom use- Consult with Ontario Ministry of Education and Faculty to identify current and future teaching resource needs, while referring to District School Board Curriculum Guidelines- Develop curriculum programming and facilitate full-day face-to-face and online Makerspace events- Share the Maker mindset pedagogy with students and educators in the field- Promote IRC events at Educational conferences and with local School Boards

Waterloo, Ontario, Canada

- Accurately organize incoming textbook adoptions, carefully verifying information- Reliably manage all aspects of Digital Textbook Access Program acquisition and distribution- Liaise and collaborate with departments regularly to ensure that adoption submissions are prompt- Analyze Ratex reports to determine optimal course materials quantities; ever-focused on cost-saving measures- Customer-focused approach facilitates positive relationships with both publishers and vendors- Support the Laurier community with pride through a continual focus on customer service excellence- Motivate, train, and coach student assistants - Organize and run successful onsite and offsite book events; guarantee outcomes while managing funds- Expertly coordinate and run faculty appreciation events with great attention to quality and detail

Waterloo, On

- Created and processed a wide variety of print and electronic course-related material with precision- Consistently ensured all material met proper Copyright and Fair Dealing compliance- Located and created stable links to full-text electronic journal articles and e-books- Organized and stored scanned material for use in future courses; assisted in the removal of print and electronic reserve materials

- Managed and problem-solved for complex services at the Circulation/Reserve Desk (charging, discharging, fine payments and renewals)- Built rapport by managing issues with diplomacy and tact; remained focused on the customer experience- Provided Reference services for students, faculty, staff and the community both in person and online- Accurately registered updated records and validated borrower cards for students, faculty, and alumni- Assisted students in accessing material from the Reserve collection- Mentored and supervised Student Assistant Staff during evening and weekend shifts

Waterloo, Ontario, Canada

Honors Arts, Religion And Culture

Library And Information Technician

High School, 9-Oac

Graduated November 1995.