Tina Masters Email & Phone Number

Raleigh, Nc, Us

United States

Raleigh-Durham-Chapel Hill Area

• Conduct organization-wide training needs assessment and identify knowledge gaps that need to be addressed• Build relationships with operational leaders from Operations, Estimating, HR, Procurement and other departments to determine training needs and build quality training materials tailored to their specific process and procedures• Partner with internal stakeholders and liaise with experts regarding most effective instructional design for the company• Design, develop and implement training programs and materials for new hires to standardize foundational learning based on job position and process and procedures within their department• Tailor training programs to individual needs and experience level for better relevancy• Create comprehensive, informational tools for all new employees and managers to create better support in accumulating to their new position and company. • Conduct all new hire onboarding with guided support for all new hires resulting in less confusion and repeated questions to HR and managers.• Design and develop internal Project Manager University program to further develop employees in their current and future positions• Create interactive, independent training modules using Articulate and video editing to pair with in- person training mentors• Assess instructional effectiveness and determine the impact of training on employee skills • Gather feedback from managers and trainees after new hire onboarding and training to determine effectiveness and gaps• Conduct quarterly training update meetings with Executive team• Maintain curriculum database and training records• Researched training software vendors and instituted a new training platform companywide • Learned new training software and created 40+ training modules

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Planned, initiated, and managed projects with multiple stages focusing on client satisfaction, time management, materials management and financial responsibility.• Project managed multiple training and development projects concurrently. o Client contact for all logistics on projects o Tracking, prepping and shipping all materials for projects o Coordinated schedules between multiple trainers and clients • Created, implemented and maintained tracking system for 40+ projects at a time. • Worked with clients through interviews, assessments and discussions to create customized training programs to meet their specific needs• Administered multiple online assessments and processed reports for in-class training• Created new content for activities and training sections based on books and assessment materials• Standardized training materials for more efficient program processing and consistent content delivery across clients• Organized program materials to create consistent proposals • Created brochures marketing pre-set programs to clients• Updated all training PowerPoints to modernize materials for better relatability• Created standardized file saving procedures for easier retrieval• Tracked unbilled expenses and created invoices in accounting software and followed up with clients on outstanding balances• Researched and trained employees on online platforms for virtual meetings and trainings• Go-to person for all training materials and activities

Morrisville/Raleigh Area

Manages between 80-100 cases monthly from beginning to end, ensuring all requirements are met in a timely fashion and all issues resolved as soon as possibleDecreased processing time of cases by 50% or more, creating higher client and agent satisfactionLiaison between agents and home office staff for all casesRuns the office, making sure that all agents and managers have what they need to be successful in the field. Planned, initiated, and managed projects with multiple stages focusing on financial responsibility and effective time management The Go-To-Person for complex client issues As a team, we doubled our agent staff and moved our office from a middle of the pack office to Number 1 District Office and a Million Dollar Office within 2 years. Coordinated and managed the 1st public marketing event for the office producing new leads for ten agents developing into confirmed sales.Decreased application error submissions to almost none resulting in faster placements, increased client and agent satisfaction and quicker commission payments. Invited to be an integral member of a special corporate team addressing day-to-day issues faced by other Agency Coordinators throughout the company nationwide, participating in brainstorming sessions and creating the first comprehensive Agency Coordinator training manual for Transamerica Agency Network .

Morrisville, Nc

• Managed insurance enrollment process for 17 locations and 100 providers through detailed a tracking system• Coordinates information and communication between company and insurance vendor, ensuring timely enrollment• Improved provider enrollment process using LEAN process, increasing collections by $24,000 and decreased processing time by 30 days • Collects and evaluates data for problem research and resolutionACCOMPLISHMENTS:• Researched provider enrollment requirements of multiple insurance companies throughout the United States, creating and maintaining a central database of knowledge of such requirements, creating smoother enrollment processes and clear communication with vendors resulting in faster enrollment for providers. • Through attention to detail and organization produced significant improvement in provider enrollment timeframes, creating an increase of $24,000 in collections within the first 60 days of a new start-up program. • Established relationships with insurance payers resulting in receiving provider effective dates on average 30 days earlier than previous enrollment company’s, leading to a decrease of write-offs and increase in revenue• Created and maintain tracking system for enrollment of 75+ healthcare providers within 15+ programs, including new start-up and established programs, greatly exceeding previously established provider enrollment deadlines• Coordinate communication between multiple departments and vendors through detailed verbal and written communication, maintaining a central database for provider enrollment status resulting in a decrease in held claims and enrollment write-offs.• Re-contracted and re-enrolled 75 providers covering 15 sites encompassing over 125 insurance companies, exceeding expectations within deadline expectations and minimizing write-offs.

• Tested, analyzed and determined base-line knowledge levels prior to and after training sessions establishing data-driven training procedures• Trained clients and students in face-to-face and virtual environments

•Opened this brand-new school, assisting with curriculum purchasing and schedule planning.•Worked with 2nd and 3rd grade team creating pacing guides, curriculum, benchmark assessments and constructivist units. •Created cross-curriculum, multiple grade level units covering standards from all grade levels involved.•Tested students to determine levels for a differentiated curriculum and implemented such curriculum.•Created multiple level lessons plans to account for different learning abilities and modalities.•Implemented Marzano Strategies into daily activities and lesson plans•Created a constructivist classroom using GLAD strategies.•Managed and maintained an orderly classroomACCOMPLISHMENTS:• Increased knowledge retention through created and implemented detailed training lessons using multiple technology and interactive modalities reducing the need for re-teaching in 85% of target group.• Presented information using a variety of multiple modalities such as written, verbal and technology-based, interactive techniques including hands-on and expert groups reaching 50% more subjects in focus group.

•Opened a new classroom late into the school year.•Integrated students from 20 different classrooms, 5+ schools sites and 3 different states into one class.•Tested students to determine levels for a differentiated curriculum and implemented such curriculum •Created multiple level lessons plans to account for different learning abilities and modalities•Implemented Marzano Strategies into daily activities and lesson plans•Managed and maintained an orderly classroom

•Managed and maintained orderly classrooms•Created, followed and completed lesson plans•Opened a new classroom for the school year

Multiple Sites

Substitute teacher in multiple long-term substitute positions in multiple grade levels.

•Assist students, individually/groups, to reinforce learning materials•Plan, prepare and develop various teaching aids•Maintain order in classroom and on school grounds•ABA and Discrete Trial Training•Pro-Act Training

Murrieta, Ca

•Assisted Billing Director in daily duties including: Collected data for problem research and resolution Researched and resolved difficult/problem accounts Entered and processed data, ensuring its accuracy and completeness Identified problems and/or inconsistencies in data collection Recommended and implemented corrective action as needed. Prepared reports for Company Directors, based on billing and collection data Engaged in data and evaluation activities while supervising data entry and filing departments Organized monthly departmental meetings•Designed and implemented all training protocols for department•Assisted in Maintenance of technology•ICD-9 and CPT codingACCOMPLISHMENTS:• Created HIPPA training modules for multiple medical offices, researching HIPPA requirements, creating training manuals and guidelines for instructors and conducting training sessions on location, modifying training modules to fit location restrictions

Collected data for problem research and resolution Researched and resolved difficult/problem accounts Entered and processed data, ensuring its accuracy and completeness Identified problems and/or inconsistencies in data collection Recommended and implemented corrective action as needed.•Designed and implemented all training protocols for department•Assisted in Maintenance of technology•ICD-9 and CPT coding

Ba, Human Development

Activities and Societies: Magna Cum LaudeMultiple-Subject Teaching Credential •Documentation# 101176827 Issue Dates: 6-28-2010 to 7-1-2015.

Pre-Physical Therapy Studies

Pre-Physical Therapy Studies