--Needs Update --I am a seasoned Business Analyst / System Engineer with many years of experience in the Telecommunications Industry. I have had the opportunity to experience many different roles across the various phases of the Software Development Life Cycle (SDLC) including programmer, system analyst, QA/test lead, requirements team lead, product specialist, program specialist, system engineer, project lead, specialized trainer, and business analyst. My inherent strengths of organizational skills as well as oral and written communications have served and continue to serve me well on all project fronts. Although centered in and very comfortable with the Telecom Industry, I would be happy to embrace a new industry or to find myself in a new adventure. I thrive in a collaborative team environment and most enjoy work that enables me to engage directly with a client.SKILLS/STRENGTHS• Business Analysis / Business Process Analysis / Business Requirements• Requirements Team Lead / Requirements Documentation and Standards / Requirements Traceability• Process Definition / Process Management & Improvement • User Acceptance Testing (UAT) Strategy, Planning & Execution • Change Control Process Definition and Management• Agile / Waterfall SDLC Project Frameworks• Microsoft Office – Word, Excel, PowerPoint, VisioPROJECT SUMMARY STATEMENTI have been exposed to a wide variety of projects across the wireline, wireless, long distance, and cable arenas and have worked with many different systems, focused mainly in the business support systems (BSS) areas such as Customer Information Management, Customer Relationship Management (CRM), Order Management, Provisioning, Rating and Billing, and most recently Collections Management.