Tina M. Higgins Email & Phone Number

Westerville, Ohio, United States

Completes reviews of suspicious activity to determine if reporting is required to meet regulatory reporting requirements pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and US Patriot Act.

Perform reviews of Retail Fraud Prevention (RFP) and their business partners processes from end to end. Communicates with LOB partners, centralized support groups, etc. through email, side by sides, and process overview meetings throughout the year to gather information as well as identify and meet their needs.

Columbus, Ohio Area

Perform reviews of work completed by front line specialists in RFP to ensure actions taken were within Chase Policies and applicable Federal Regulations. Specifically, reopening of restricted accounts, verification of funding for accounts set for closure.Communicate with Executive Office, supplying overview of actions taken by RFP on accounts in response.

Columbus, Ohio Area

Answer incoming telephone calls from both internal and external customers concerning deposit holds, electronic money movement issues, account restrictions, online account access, and verifying in-clearing information. Additional calls come in response to actions taken by New Account Screening and issues that involve possible fraudulent activity on Chase.

Columbus, Ohio Area

Processes delivery and pick up paperwork for eight different districts in six different states. Ensures that inventory levels are correct and that customer needs are met. Responds to customer correspondence, both written and verbal: schedule furniture pickups, answers billing questions, set up auto pay, take payments. Orders office supplies.

Designed database to track the maintenance of technical manuals by ensuring the appropriate amount of current manuals were on hand. Directed the preservation of a library located in classified locations overseas to serve deployed Personnel. Created a program using Excel spreadsheets to accurately track training. Retired in 2007 with honors. >> Preserved a.

Managed the deployment rotation of 30 technicians and provided adequate staffing at deployed locations overseas and ensured mission availability of aircraft. Developed Teams assuring systems coverage in Communications and Navigations areas.>> Administered Communications Security program and ensured positive control of classified material>> Administered.

Administered Communications Security program for Presidential Support, Dignitary Flights and USO trips. Ensured positive control of classified material, destroyed codes when expired, maintained positive control of classified material and restricted access. Changed safe codes monthly and trained Personnel in proper handling of classified material.>>.

As member of the Maintenance Team, managed Custodian Authorization / Custody Receipt Listing (CA/CRL) for $2.4 million worth of equipment. Secured inventory and maintained appropriate levels of equipment, including serial number location of each. Inventory included high dollar-value parts as well as their use transmitting classified information.>>.

Master Of Organizational Management, Human Resources Management And Services

Ba, English

Activities and Societies: Sigma Tau Delta International English Honor Society.Golden Key International Honor SocietyEnglish GPA 3.82.

As, Avionics System Technology

GPA 4.0

Certification, Cpr Instructor