Tina Mitchell Email & Phone Number

Carmel, In, Us

Carmel, Indiana, United States

Administered team of program managers to successfully deliver complex programs and achieve desired outcomes for customer experience offers. Implemented and maintained consistent practices and services by overseeing resource allocation and ensuring appropriate utilization. Led establishment of governance framework, communication strategy, and regular meetings to accurately forecast, track, and report business metrics to ensure project accountability. - Spearheaded launch of 15 offers in FY23 by introducing comprehensive customer experience development methodology governance process, including establishing checkpoint/stakeholder alignment procedures and efficiently managing engineering requirements by using Jira.- Fostered resource quality and engagement through strategic business partnership and guidance, as well as implementation of PMO structure, resulting in improved business outcomes.- Redesigned PMO governance model to incorporate more agile approach to improve operational efficiency.- Transferred project requirement tracking from Smartsheet to Jira, streamlining the process.- Maintained high engagement levels within a team of seven direct reports by conducting weekly check-ins, providing project support, and fostering professional development through servant leadership.

Carmel, In

Managed all operational and sales acceleration responsibilities for collaboration team in the Virtual Demand Center. Assisted with management initiatives, such as developing operating model, introducing Salesforce to agents, and providing training. Developed requirements for SFDC, Eloqua, Conversica, and Outreach engagements. Crafted persuasive messaging for automated email campaigns utilized in Outreach and Conversica tools. Led Sales Acceleration efforts by creating and implementing an outreach sequence, involving creating content, evaluating success, localizing content, and driving adoption within sales teams. Oversaw product performance monitoring to address all new demand within designated SLA and optimize messaging effectiveness. - Assisted in implementation and management of execution, tracking codes, routing rules, and training for marketing lead demand received through Webex.com/cisco.com sales forms.- Onboarded 300+ sales representatives within a span of six months by developing and implementing efficient training programs to guarantee sales team's continuous preparedness and knowledge of new sales promotions

Incorporated Internal and External Acquisitions with Software & Recurring Revenue focus into the Virtual Lifecycle Sales process. Collaborated with Acquisition team to comprehend pre-Cisco management styles and establish requirements supported by existing Cisco tools. - Optimized LAER (Land, Adopt, Expand, Renew) sales motions to drive revenue growth by leveraging scaled and efficient virtual sales teams.- Incorporated Viptela, Tetration, and iSales teams into the Virtual Sales Lifecycle process successfully.

Orchestrated development and implementation of Cisco Spark Global rollout plan, incorporating a standardized commit cadence. Facilitated effective communication and collaboration with stakeholders and cross-functional partners to align the global rollout strategy and enable country-specific implementation. Led coordination efforts among engineering, product, legal, tax, GTM, and sales teams to fulfill launch requirements. - Deployed Cisco Spark Message & Meet, and Room Devices across 50+ countries within a 10-month timeframe

Carmel, Indiana

Led team of project managers to provide support to the global customer success team in both install base and new product introduction (NPI). Orchestrated communication, change control, and training initiatives to ensure the success of programs. Provided support and assistance to existing customers utilizing legacy products to meet desired needs and resolve issues promptly. Offered strategic leadership and operational guidance to project managers overseeing product migrations, mass product upgrades, and other key initiatives. Devised communication strategy, emphasizing change management, conducting weekly live calls to discuss important initiatives and maintaining dedicated online platform with training materials, details, and processes crucial for success. - Increased customer retention by 20% through the implementation of an adoption strategy, featuring workshops, digital posters, emails, case studies, consumption roadmaps, and an ROI value calculator to demonstrate the added value to customers.- Developed comprehensive product training program, encompassing product knowledge, enablement techniques, and upselling strategies to enhance customer success managers' ability to address customer queries effectively.

Rancho Cordova, Ca

Responsible for managing and coordinating all product migration, mass upgrades, and end of life scheduling for Partner and Customer WebEx sites/domains for the global Cloud Collaboration Customer Success organization (200 + people). Received minimal direction toward daily goals & objectives.

Gold River, California, United States

- Designed and implemented several internal applications to support insurance sales activities. - Managed all aspects of implementations for our insurance carrier partners.- Managed various vendor relationships as both the technical and the account management contact. - Duties included facilitating meetings, managing scope testing projects, ensuring deadlines were kept, and resolving conflicts.- Created business requirements as well as creating functional specifications for software development. - Extensive mapping work on all projects to sync up systems. - Worked with internal business partners, project management, software development and the quality assurance team to ensure business requirements and functional specifications for projects were accurately understood and translated into workable solutions.- Worked with both the database & data warehouse team on requested schema changes or reporting needs.

Sacramento, California Area

Responsible for managing all aspects of insurance carrier Partners and vendor relationship and requirements. Maintained technical and account management contacts, which included facilitating meetings, managing scope testing projects, ensuring deliverables were met within the agreed upon timeline, and resolving conflicts.

Woodland Hills, California

- Performed live & recorded audits on Member Services representatives inbound phone calls. - Extensive knowledge of all Health insurance processes (HMO, PPO, OON, Medicare)- Provided coaching, advice and guidance to phone reps as needed.- Summarized findings and recommendations in monthly reports, providing critical date on the performance of the phone reps.