Tina Mitchell Email and Phone Number
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Accomplished and result-driven professional with extensive experience in in leading diverse teams, establishing business goals, implementing strategic business initiatives, and driving operational excellence in the areas of customer success, project management, and sales acceleration to drive revenue generation and business growth. Demonstrated expertise in integrating acquisitions into existing business models and optimizing sales processes to achieve ambitious growth targets. Adept at fostering stakeholder relationships, managing cross-functional collaborations, and deploying large-scale projects on a global scale. Recognized for making significant contributions to organizational success through innovative change management and effective communication strategies.Overall Skills Include: • Collaborates cross functionally to achieve results that benefit organization• Ability to plan• Resilient and adapts to new market conditions • Unsurpassed work ethic• Results-oriented• Ability to delegate• SaaS Business Model• Superb time management skills• Partner and customer oriented• Problem solver• Detailed minded• Demonstrates passion for long term objectives• Challenges self to look at & do things differently
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Onboarding Program ManagerAllied Solutions LlcCarmel, In, Us
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Sr. Leader, Project And Program Management, Onex PmoCisco Feb 2021 - Oct 2023Carmel, Indiana, United StatesAdministered team of program managers to successfully deliver complex programs and achieve desired outcomes for customer experience offers. Implemented and maintained consistent practices and services by overseeing resource allocation and ensuring appropriate utilization. Led establishment of governance framework, communication strategy, and regular meetings to accurately forecast, track, and report business metrics to ensure project accountability. - Spearheaded launch of 15 offers in FY23 by introducing comprehensive customer experience development methodology governance process, including establishing checkpoint/stakeholder alignment procedures and efficiently managing engineering requirements by using Jira.- Fostered resource quality and engagement through strategic business partnership and guidance, as well as implementation of PMO structure, resulting in improved business outcomes.- Redesigned PMO governance model to incorporate more agile approach to improve operational efficiency.- Transferred project requirement tracking from Smartsheet to Jira, streamlining the process.- Maintained high engagement levels within a team of seven direct reports by conducting weekly check-ins, providing project support, and fostering professional development through servant leadership. -
Business Operations Manager, Global Virtual Sales, (Virtual Demand Center)Cisco Jul 2018 - Feb 2021Carmel, InManaged all operational and sales acceleration responsibilities for collaboration team in the Virtual Demand Center. Assisted with management initiatives, such as developing operating model, introducing Salesforce to agents, and providing training. Developed requirements for SFDC, Eloqua, Conversica, and Outreach engagements. Crafted persuasive messaging for automated email campaigns utilized in Outreach and Conversica tools. Led Sales Acceleration efforts by creating and implementing an outreach sequence, involving creating content, evaluating success, localizing content, and driving adoption within sales teams. Oversaw product performance monitoring to address all new demand within designated SLA and optimize messaging effectiveness. - Assisted in implementation and management of execution, tracking codes, routing rules, and training for marketing lead demand received through Webex.com/cisco.com sales forms.- Onboarded 300+ sales representatives within a span of six months by developing and implementing efficient training programs to guarantee sales team's continuous preparedness and knowledge of new sales promotions
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Sr. Program Manager, Global Virtual SalesCisco Jul 2017 - Jul 2018Incorporated Internal and External Acquisitions with Software & Recurring Revenue focus into the Virtual Lifecycle Sales process. Collaborated with Acquisition team to comprehend pre-Cisco management styles and establish requirements supported by existing Cisco tools. - Optimized LAER (Land, Adopt, Expand, Renew) sales motions to drive revenue growth by leveraging scaled and efficient virtual sales teams.- Incorporated Viptela, Tetration, and iSales teams into the Virtual Sales Lifecycle process successfully.
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Product Program Manager, Collaboration Product ManagementCisco Apr 2016 - Jul 2017Orchestrated development and implementation of Cisco Spark Global rollout plan, incorporating a standardized commit cadence. Facilitated effective communication and collaboration with stakeholders and cross-functional partners to align the global rollout strategy and enable country-specific implementation. Led coordination efforts among engineering, product, legal, tax, GTM, and sales teams to fulfill launch requirements. - Deployed Cisco Spark Message & Meet, and Room Devices across 50+ countries within a 10-month timeframe
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Manager, Global Customer SuccessCisco Systems May 2012 - Apr 2016Carmel, IndianaLed team of project managers to provide support to the global customer success team in both install base and new product introduction (NPI). Orchestrated communication, change control, and training initiatives to ensure the success of programs. Provided support and assistance to existing customers utilizing legacy products to meet desired needs and resolve issues promptly. Offered strategic leadership and operational guidance to project managers overseeing product migrations, mass product upgrades, and other key initiatives. Devised communication strategy, emphasizing change management, conducting weekly live calls to discuss important initiatives and maintaining dedicated online platform with training materials, details, and processes crucial for success. - Increased customer retention by 20% through the implementation of an adoption strategy, featuring workshops, digital posters, emails, case studies, consumption roadmaps, and an ROI value calculator to demonstrate the added value to customers.- Developed comprehensive product training program, encompassing product knowledge, enablement techniques, and upselling strategies to enhance customer success managers' ability to address customer queries effectively.
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Project Manager, Global Customer SuccessCisco Systems Jun 2007 - May 2012Rancho Cordova, CaResponsible for managing and coordinating all product migration, mass upgrades, and end of life scheduling for Partner and Customer WebEx sites/domains for the global Cloud Collaboration Customer Success organization (200 + people). Received minimal direction toward daily goals & objectives.
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Project ManagerInsweb Corporation Jun 1999 - May 2007Gold River, California, United States- Designed and implemented several internal applications to support insurance sales activities. - Managed all aspects of implementations for our insurance carrier partners.- Managed various vendor relationships as both the technical and the account management contact. - Duties included facilitating meetings, managing scope testing projects, ensuring deadlines were kept, and resolving conflicts.- Created business requirements as well as creating functional specifications for software development. - Extensive mapping work on all projects to sync up systems. - Worked with internal business partners, project management, software development and the quality assurance team to ensure business requirements and functional specifications for projects were accurately understood and translated into workable solutions.- Worked with both the database & data warehouse team on requested schema changes or reporting needs.
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Project ManagerInsweb Jun 1999 - Apr 2007Sacramento, California AreaResponsible for managing all aspects of insurance carrier Partners and vendor relationship and requirements. Maintained technical and account management contacts, which included facilitating meetings, managing scope testing projects, ensuring deliverables were met within the agreed upon timeline, and resolving conflicts.
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Quality Control AuditorHealth Net Insurance Apr 1996 - Jun 1999Woodland Hills, California- Performed live & recorded audits on Member Services representatives inbound phone calls. - Extensive knowledge of all Health insurance processes (HMO, PPO, OON, Medicare)- Provided coaching, advice and guidance to phone reps as needed.- Summarized findings and recommendations in monthly reports, providing critical date on the performance of the phone reps.
Tina Mitchell Skills
Frequently Asked Questions about Tina Mitchell
What company does Tina Mitchell work for?
Tina Mitchell works for Allied Solutions Llc
What is Tina Mitchell's role at the current company?
Tina Mitchell's current role is Onboarding Program Manager.
What is Tina Mitchell's email address?
Tina Mitchell's email address is ti****@****sco.com
What skills is Tina Mitchell known for?
Tina Mitchell has skills like Advanced Skills In Microsoft Office Suite Of Products, Mindjet Mind Manage, Visio, Cisco, Requirements Analysis, Cross Functional Team Leadership, Customer Relations, Analysis, Deployment, Program Management, Problem Solving, Cisco Technologies.
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Tina Mitchell
Growth Is Inevitable Jump! We Only Have Today And Tomorrow Is Never Promised, Live Life!Pullman, Wa3myaspenheights.com, assetliving.com, hracommunities.com -
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Tina Mitchell
Auburn, Ma4yahoo.com, insight.com, healthdrive.com, healthdrive.com3 +186081XXXXX
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