• Developed telecommunications solutions for Wholesale customers from infrastructure design to local access solutions to ensure end user customers had the most optimal and effective network infrastructure for long term growth• Managed large network infrastructure implementations by identifying both internal and external resources necessary for on-time delivery of new products and services• Provided extensive inventory documentation for end user customer for both data and voice services• Assisted sales and business development teams provide best pricing by applying multiple rate structures to existing customer inventories• Responded to RFP/RFQ’s as a technical contributor to the account team• Bill reviews to ensure contracted rates billed accurately and corrected all errors by calculating credits due

Carrier Relations Specialist/Project Manager • Migrations Project manager for the carrier relations organization to migrate local access services to a lower cost more efficient IT infrastructure technology. From vendor circuits to edge and end user equipment• Notified all end users affected by the new technology and worked with them from planning to final hot cut to the new service. This required close coordination with a wide range of stakeholders, including but not limited to end user customers, vendors and internal engineering and executive leadership• Performed all planning activities related to company inventories, vendor inventories and router data based on hub locations using MS Excel to create pivot tables and complex formulas. This allowed for quick responses to requested updates and status• Identified risks and constraints and developed risk management plans with Sr management• Consulted with director levels to propose project tasks, resources and budget and estimated time to completion• Used planning data to determine all necessary required term commitments resulting in Cogent company savings over the term of the new contract pricing resulting in a savings of over $400,000 over 36 months• Negotiated with local access vendor for zero cost overlap of service, saving Cogent over $200,000 in double billing• Provisioned, tracked and managed all new orders, network capacity, end user hot cuts and disconnects on time and on budget• Provided stakeholder progress reports weekly by providing detailed status of progress against expectations using pivot tables and power point presentations.• Solicited and negotiated contracted vendor resources for site surveys, room ready inspections and hot cut assistance

• Performed Project management activities for IT infrastructure diversity to Kaisers Medical office buildings by adhering to data integrity requirements and identifying any infrastructure overlap within 500 feet of entry• Project resource for ordering diverse Ethernet based VPN infrastructure services for 368 Medical Offices by managing vendors • Used MS Excel to build data models for use in quick status reporting to Sr leadership team. Transitioned Excel models to power point and Visio for presentations to high level leadership• Managed vendors by providing updates to our engineering and leadership teams and acted as a single point of contact for all things related to the diverse infrastructure required for policy adherence and diversity requirements• Provided monthly inventory reports to engineering teams for services per location which was used to determine capacity planning and current bandwidth caps per vendor contracts• Resolved billing disputes by providing detailed information to our TEM provider (Tangoe) utilizing reporting calculations I created from inventory data gathered from multiple data sources• Managed all E911 (PSALI) entries for correct 911 routing on our VoIP network to ensure local identification was sent to the local PSAP in regard to floor/suite/room

• Implemented ETTC (ethernet to the cell) infrastructure to the cell both pre-sale and post-sale. Worked with internal infrastructure engineers as well as outside plant engineering to build and install fiber infrastructure to accommodate high bandwidth to our largest wireless customers• Worked with large wireless carriers to help integrate all network infrastructure to a wireless offer from voice applications as well as high speed data• Managed special construction costs by working closely with our network support team for Ethernet services to the cell towers using MS Office tools, such as Excel, PowerPoint, Visio and Word• Created CLLI codes for new fiber terminations to the cell while validating E911 addressing• Worked with developers to automate and implement system upgrades• Customer single point of contact for order/build status

Created and developed porting process for newly formed Wireless carrier in and outside the US market. Established porting agreement with all Tier 1 wireless carriers. Developed process for porting by establishing detailed documentation for all employees. Tier II support for all internal and external issues with carrier partners. Determined which market area's were available for porting based on Comnets market area.

• Developed telecommunications solutions for Wholesale customers from infrastructure design to local access solutions to ensure end user customers had the most optimal and effective network infrastructure for long term growth• Managed large network infrastructure implementations by identifying both internal and external resources necessary for on-time delivery of new products and services• Provided extensive inventory documentation for end user customer for both data and voice services• Assisted sales and business development teams provide best pricing by applying multiple rate structures to existing customer inventories• Responded to RFP/RFQ’s as a technical contributor to the account team• Bill reviews to ensure contracted rates billed accurately and corrected all errors by calculating credits due