The Committee for Economic Development (CED) is the public policy center of The Conference Board. The nonprofit, nonpartisan, business-led organization delivers well-researched analysis and reasoned solutions in the nation's interest.

A servant leader with dedicated focus to professional services client delivery of a payments hub supporting Wires, RTP, ACH, and SWIFT clearings. • Managed, coached, and mentored existing team of Professional Services client facing implementation project managers through regular one on ones and performance appraisals• Engaged in all phases from sales through delivery and beyond in post-delivery hand off to BAU support including regular client facing engagements to build business partnerships• Worked closely with product and engineering delivering client feedback and prioritizing product development in support of client delivery timelines• Collaborated with team leaders, product, sales, finance, and others to drive continuous improvement, reduce client issues, increase product adoption, and build upon the client experience• Acted as escalation point between client delivery and all other groups to help overcome blockers• Participated in pipeline prioritization – receive project requests, perform scope discovery tasks, seek stakeholder approvals, work within the organization to staff new projects and ensure proper delivery• Oversaw staff financial reporting including contract reviews, client invoicing, supplemental SOWs, financial forecasts, and 3rd party relationships • Established, measured, course corrected, and reported on success metrics; provide regular leadership updates both written and verbal• Identified, coordinated, and delivered on continuous improvement through project retrospectives during and after project completion garnishing and sharing lessons learned • Experienced with infrastructure builds, application release management, middleware products, and application integration technologies• Familiar working with infrastructure components such as MQ, APIs/webservices, PCF platform, microservices, Linux, Windows, SQL, Oracle plus monitoring services like Splunk, SiteScope, Nastel, and more

• Continued Senior Project Manager role responsibilities as an active PM on complex projects• Manage one Project Manager; conduct standard human resource activities, but more importantly, collaborate with the PM to provide feedback, suggestions, guidance on how to handle obstacles or improve upon a situation• Proactively driving improvements with PM team and leadership to improve processes around project intake, requirements gathering, kick-off activities, and definitive project close processes to ensure• Building PM team business partnerships through increased, earlier engagement with both the business unit and external teams to build upon project efficacy and success

Fiserv is a global organization driven to provide financial technology and innovative services including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing.• Champion cross functional teams to drive success for assigned Financial and Risk Management Solutions business unit operational and IT infrastructure projects from inception through delivery• Effectively manage a project portfolio of varying sizes, many strategic to the organization’s goals• Actively engage with senior management, subject matter experts, stakeholders, and clients providing clear communication, both orally and written, while consistently managing expectations• Collaborate with business units, service and QA groups, development teams, engineers, architects, tech writers, DBA’s and more throughout a project lifecycle to develop plans, manage delivery dates, and execute on activities through closure• Monitor projects on an ongoing basis, evaluating progress and quality while managing issue resolution and driving corrective actions as necessary• Identify, analyze, and address potential risks and gaps; ensure adherence to established processes, policies, and compliance requirements• Solid technical proficiency with data center infrastructure build out and migration, networking, firewalls, database, and storage• Coordinate software deployments and promotions through all environments while participating in change controls following release management processes

• Lead complex and large-scale Operational and IT Infrastructure projects through their life cycle applying Agile methodologies• Manage projects, work-stream managers and project teams in full scope of responsibilities • Design new proprietary software in collaboration with software development to meet business needs• Develop technical project and program plans while managing customer requirements, schedules, finances, risks, change, opportunity, and resource allocations• Leads technical and management-level project/program reviews as well as identifying improvement opportunities • Work in collaboration with other IT professionals and leaders of clinical, business, and infrastructure information systems to evaluate, plan, design, develop, test, implement, and maintain solutions across several technologies • Conduct weekly project meetings with working staff and provide monthly reporting of project progress to the responsible parties including but not limited to IT Senior Management• Plan and manage deployment schedules coordinating with all appropriate resources including post-deployment testing and support teams

• Lead stakeholder and C-suite conversations around project scope, requirements, budgets, and timelines• Collaborate with software developers to review requirements, risks, obstacles, and timelines• Manage project schedules, developer and implementation timelines, change control requirements, and documentation, both project and product• Coordinate application testing with various version environments prior to production deployment • Steer software application implementations and follow up releases through team coordination with developers, database administrators, and network and system administrators• Communicate with end users around implementation, training, and on-going support

• Active participant when refining purchasing contracts and service level agreement negotiations with third party vendors collaborating with the corporate legal team• Regularly communicated with C-suite members, internal stake holders, end users and teammates on a regular schedule to certify expectations of projects• Identified and reported risks to proactively implement avoidance efforts to ensure quality outcomes• Managed needed project change requests, approvals, and logs via the Change Management process• Maintained comprehensive documentation required for all aspects of the project including requirements, timelines, forecasting, budgets, and schedules

Area Operations Manager in Charlotte, NC overseeing the operations for four (4) sites initially which expanded to six (6) during my tenure.North Carolina Diagnostic Imaging Network is a division of MedQuest Associates and Novant Health.When serving as the Area Operations Manager, I was responsible for overseeing all components of the diagnostic imaging facilities from financial stability, customer service, business development, employee management, team motivation, accounts payables, vendor relations, budget planning and control.

Marketing Manager for Long Bay Diagnostic Imaging Center, part of the SC Diagnostic Imaging network which is a division of MedQuest Associates located in Alpharetta, GA. MedQuest Associates is a division of Novant Health.The role was diverse which offered me a platform to develop my leadership and business skills as I tackled the following areas with success resulting in significant facility growth during my tenure:• Designed and directed sales strategy planning, events, and creative marketing consistently offering fresh, fun educational materials to the referring provider market resulting in increased earned business consistently quarter over quarter.• Customer support (patients and referring providers) and community liaison to improve brand recognition• Participated in annual budget and volume forecasting plus responsible for budget control for marketing line items• Coordinated internal team building with facility staff members as well as my network peers across South Carolina• Member of the corporate MedQuest onboarding team for new Marketing Managers presenting and training each quarter on effective marketing ideas, techniques and planning

New Foundations Home For Children is a private nonprofit treatment agency located in the Upstate of SC specializing in caring for emotionally troubled children, adolescents, and families with an array of programs to meet the increasing demands for quality children and family services.My role in the organization was focused on growing our community presence as well as our staff and services for the better of those in our care.• Generated new and strengthened existing community, business, and foundation relationships to improve fundraising opportunities through participation in community councils, events, committees, and grant submissions. Annual contributions and grants consistently exceeded $1M.• Guided the effort to change the name from Anderson Youth Association to New Foundations to better represent the comprehensive focus of the organization. Designed and directed the brand development through multi-media avenues.• As a member of the Board of Directors, I participated in strategic consulting, including business planning and strategy development, for all facets of the organization.Serving this position and organization filled my heart seeing the success stories that graduated from New Foundation's programs over the years knowing that my hard work to raise money opened doors and opportunities for our clients to achieve. However, my desire to become a part of a larger organization led me to exploring the Marketing position with MedQuest Associates which opened the door to my next step to success.