Tina Mustachio Email & Phone Number

Waltham, Ma

• Managed global launches of clinical decision support products. Ensured collaboration across cross functional teams. Supported the marketing teams in creating customer solutions utilizing current products to solve specific health problems. Efforts supported the achievement of revenue goals for 2019• Supported the team in meeting their budget, scope, and schedule commitments.• Provided timely communications to leadership regarding progress and risks. Captured key project data and reported out regularly to senior leadership • Ensured alignment of teams with the strategic goals.

Founded this business consulting practice with expertise in management coaching, business process analysis & improvements, organizational change, and IT Portfolio Management.

Worcester, Ma

Project Management/Program Management• Managed complex multi-million dollar Product Development & Systems Implementation projects from ideation through post project benefit analysis.• Drove the projects by coaching the teams, coordinating documents and decisions across multiple diverse teams, and providing an overall view to facilitate prioritization of projects• Created and utilized a Program RACI to identify all stakeholders, task ownership, and support systems.• Created a product development template that made it easier for the teams to coordinate with team members and drive through the plan to completion.

Worcester, Ma

Project Portfolio Management• Led the portfolio and project management process to improve quality and speed to market.• Created a and drive the Product Development Work Breakdown Structure and RACI for project management.• Responsible of the creation and management of the Intake Process for new project requests and prioritization.• Developed a Portfolio Management Dashboard which was utilized for communication to business partners as well as for capacity planning.• Responsible for managing Quarterly Initiatives Reviews with the team and leadership.

• Created, implemented, and managed a complex, cross-functional IT program for providing IT Readiness for New Production Introductions. • Coordinated the execution of work across 10 IT organizations, in conjunction with various functional groups within EMC. Consolidated and communicated status at various levels.• Built relationships within IT and with the business groups.• Active participant in Product and Business Management team meetings. Created and delivered presentations and dashboards to executive management. • Optimized current processes to accelerate progress within each workstream. • Led the efforts to implement a program which will generate significant cost savings on localization. • Coordinated Global team including IT, Business, and Vendor resources.• Leveraged vendor relationships to reduce cost of products and services.

Office Of Business Management: • Created Balanced Scorecard and Strategy Map to facilitate strategy execution. • Published Client Survey and Analysis, Executive Sponsor Program, Business Reviews, Service Center Strategy, and Service Vision.Global Operations: • Created and managed Infrastructure Readiness Project Plan• Utilized Process Scorecard to score processes by criteria; defined FTE numbers by process for project scope planning. Created Vendor Assessment, Communications Plan, Vendor Pricing Comparison, Contract definition, and Offshore Methodology. Product Management: • Created Product Management Discipline and Governance plan. • Provided Product Strategy Framework and Management process. • Established Client Advisory Council. • Utilized Market Research, published Trend Analysis and Learnings. • Created Communication Plan to efficiently inform and involve internal and external customers. • Established a cross functional team network and structure to effectively utilize resources.

New York, New York

• Responsible for the Client Services division of the FMS Project, a $20M financial software installation for the City of New York including the FMS Call Center, Agency Advocate Support Staff, and the Infrastructure Rollout Team. • Managed the design and deployment of the FMS Help Desk and published a Call Center Working Paper.Systems Integration Initiative – Creating core competency within AMS including budget, processes and methodologies, curriculum, staffing projections, service definitions and delivery mechanisms across business units. Participated in the reorganization of the AMS Alliance Program. Produced first web based course and documented the process for just in time workshop creation.

Education record

Bachelor'S Degree

Bachelor'S Degree