Tina Nelson Email & Phone Number

Managed pricing for large global and national clients with over $1M in spend. Collaborated with sales, marketing, finance, and product teams to align pricing with business objectives and market dynamics. Utilized advanced statistical tools (Excel, CPQ, Power BI) to create and analyze deal analysis files, driving price realization and commercial margin improvement. Processed non-standard special provisions requests and ensured adherence to corporate global billing and payment terms, COLA, and Hyperinflation policies. Improved contract terms resulting in higher win rates, providing strategic guidance during negotiations.• Secured a $1.69M revenue increase by negotiating nominal fees for non-standard payment terms. • Generated a $330K monthly revenue increase by restructuring divisional breakdowns to align with client billing needs during a global contract renewal; recognized with a BRAVO award.• Contributed to transitioning 200+ client contracts from Excel-based rate cards to Microsoft Dynamics (Quote-to-Cash), driving efficiency and standardization. Facilitated cross-team sessions to define new roles and responsibilities post-implementation, ensuring consistency in pricing. Implemented automation and created best practices, reducing Deal Desk Analysts' manual workload by 3-5 hours per week and enabling focus on revenue strategies.

Oversaw complete Tops order process from initial request to client billing, coordinating pricing requests, change in service orders, annual refresh, new business quotes, and contract negotiations. Ensured accurate, legal, and ethical client documentation while upholding strict client confidentiality and data security practices.• Identified and resolved a discrepancy in a Sales team change in service request. With analysis, determined the monthly rate needed to be adjusted from $3,500 to $3,750 to accommodate a total increase of $127,500 over 34 months, aligning with contract terms and ensuring financial compliance, enhancing client satisfaction.• Generated work orders for operations adjustments while ensuring ≥ 95% compliance using standard workflow processes. Entered service change details, production notes, and billing comments into the Tops system to generate orders, meticulously reviewing order content prior to submission.• Collaborated closely with sales teams to assess client impacts during quarterly implementations, providing guidance on outcomes and optimizing processes.

Coordinated monthly maintenance and delivery of custom databases, working closely with clients and professional services to gather requirements for annual refreshes, developing cross-reference files and timelines. Conducted hands-on training sessions with team members. Reviewed and approved all modifications to databases before final submission.• Mentored and coached associates in report analysis, improving performance and identifying areas for development.• Consistently met aggressive on-time delivery dates, playing a vital role in attainment of company goals and objectives.

Maintained multiple custom databases with accuracy. Managed internal and external contact issues and conducted data inquiry investigations for Client Delivery Service office.• Drove continuous improvement initiatives to uphold and enhance company operating standards and procedures.