Tina Nguyen, Mha Email & Phone Number

• Directed administrative staff and day-to-day operations, including daily and weekly reporting KPI metrics, tracking labor and productivity on a monthly basis, monitoring performance to budget (staffing, finances, and case/minutes), participated in the annual budget process, evaluating the request and writing supporting business plans for capital request, monitoring service contracts, and other long term vendor agreements, participating in value improvement projects.

• Analyzed 5 year revenue cycle trends and implemented effective key performance indicators to identify root cause issues to increase efficiency. • Performed profitability analysis on service locations to facilitate executive understanding of the financial position of the medical group.• Provided support and financial analysis for executive level projects, including ASC recruitment and sales, contract negotiation and review, and proposal evaluations.• Managed the performance of accounts receivable, cash flow, financial reports, accounts payable, cost expense allocation, revenue projections and budgets, including preparing, monitoring, analyzing and reporting.

• Improved physician surgical blocks to maximize utilization and add additional 300+ cases in volume within 6 months. • Coordinated with facility administrator and revenue cycle team in introducing new service lines, and performed feasibility analysis on services to ensure optimal profitability. • Implemented medical record audit process to achieve efficiency and compliance.

• Oversaw day-to-day activities of multiple functions within the business office operations. • Designed tracking process to evaluate high-cost disposable medical supplies for facility's surgical cases and reduced $200,000 in annual case cost. • Reviewed surgical cases with negative contributions and high material case costs.

• Achieved a 90% average patient satisfaction scores over a 12-month period.• Increased upfront collections by 5% within first 6 months.• Composed report to identify and accomplish optimal productivity in physician block time utilization. • Customized efficient through workflow improvements, detailed process changes, and increased focus on customer satisfaction.• Managed daily financial transactions and posting daily deposits. • Assisted in physician credentialing, license renewal, and reappointments.

• Successfully audited medical records to compliance within first 3 weeks. • Ensured all medical records were maintained in absolute integrity and in compliance with applicable regulations and requirements. • Facilitated better patient care through effective communication and time management of office flow.• Checked patients in and out and prepared medical charts. • Answered multi-line phone calls quickly and professionally.

• Prepared and coordinated various materials to Lathrop Intermediate School.• Improved attendance of program by creating a positive environment. • Generated interest by effective organization and resourceful activities.

Doctorate Of Business Administration, Healthcare Management And Leadership

Executive Master Of Health Administration, Health Administration, Summa Cum Laude

Activities and Societies: Upsilon Phi Delta (Health Administration Honor Society)

Bachelor'S Degree, Public Health Policy

Activities and Societies: Alpha Phi Omega (National Service Fraternity, 2012-2014) - Publicity Chair, Fellowship Vice President