Tina Nielsen Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Greater Denver Area

Work with clients to design high-quality photo books and other heirloom projects.Manage quality control by working with clients and production facilities. Work with Customer Experience Team to determine best practices.

Greater St. Louis Area

Process time sensitive document packets containing confidential information.Manage offsite files, client documents & company property.Assist with annual destruction of outdated client information and client terminations. Trouble shoot technical problems throughout the office.Fill supply requests.Manage and monitor conference room schedule.Back up for Receptionist and Switchboard agent – greet visitors, answer telephone screen and direct calls.

Pine, Co

Glacier National Park, Mt

Provided training to all retail associates.Maintained accurate shop records: reports, transfers, payroll and inventory control.Performed daily safe audits, issued and returned sales associate banks, prepared daily cash drops & maintained daily logs.Maintained proper employee files, disciplinary action paperwork, and evaluations.Worked directly with vendor representatives to order product, report shrinkage, and manage inventory levels.

Furnace Creek Inn, Death Valley, Ca

Received, managed and resolved all guests and other visitors in a positive, friendly, and professional manner.Responded to all guest and visitor requests, needs, and expectations in a timely and positive manner.Maintained billing accuracy for all guest accounts.

Merchandising and Inventory Managemento Maintained operations and inventory for seven locations around Denali and Glacier Bay National Parks.o Visualized, developed plan and executed merchandising strategies with creativity.o Ensured a coordinated and exciting presentation of merchandise by creating concepts, stories and ideas. o Supervised quarterly physical inventories and count discrepancies.o Maintained high standards for display, merchandising and cleanliness and proper placement of product.o Maintained daily replenishment of product.o Ordered product based on store needs. o Developed and maintained positive and productive relationships with client, vendor and store staff relationships.Staffing, Training and Coaching o Supervised the management of labor and mentored sales associates. o Worked with HR to hire staff and ensured proper training. o Trained on POS registers and inventory scanners. o Supervised management of labor. Financial Oversighto Verified accountability of transfers to and from stores.o Periodically verified the proper ticketing of merchandise.o Provided technical assistance for hardware problems and POS devices.o Monitored stock levels and best/worst selling items. o Created promotions to push sales.o Reported Daily Sales information to the accounting department.

Chicago, Il

•Communicate with customers, ensuring a glorious customer experience is the number one goal.•Mollify upset parkers and turn them into passionate evangelists. Respond to emails & support issues promptly.•Multi-task. Help customers, create processes, pull reports, and craft awesome customer engagement activities.

Shedd Aquarium

• Demonstrate strong guest-focused engagement on and off the sales floor• Proactively intercept, engage, and demonstrate product to customers in a positive, welcoming and outgoing manner• Provide optimal guest service ensuring that guest needs are met in a timely manner• Help out with Visual Merchandising

Gustavus, Ak

• Supervised the lodge gift shop staff and product.• Exceeded sales goals and previous season sales significantly.• Collected invoices and purchase orders, created receiving vouchers.• Established working relationships with vendors and placed orders when needed.• Handled the storing of all incoming merchandise in assigned locations.• Ensured correct pricing on all products on the floor. • Merchandised the floor for maximum sale of all products.• Managed the maintenance of inventory levels.• Conducted seasonal inventory count.• Scheduled staff.• Trained new hires on POS system, overall safety and job responsibilities.

Lake St. Louis, Mo

• Responsible for creating an inviting and positive environment for customers.• Consistently exceeds goals set by managerial staff for the Customer Loyalty program.• Provides knowledge, guidance and support to assist customers in the Sales process.

Durango, Co

• Established relationships with frequent customers and clients• Provided transportation and dealership knowledge to customers• Managed productivity spreadsheets and monitors employee hours in Microsoft Excel

Ignacio, Co

• Established community business relationships with fundraising clients by representing the Southern Ute Indian Tribe at Chamber of Commerce meetings, planning public relations functions, and creating online and print promotional materials• Developed a major gift funding strategy, and coordinated local fundraising events• Managed federal and local grant budgets via Microsoft Excel and Adobe Pro• Formulated plan for organizational capacity building• Facilitated and scheduled program meetings via Microsoft Outlook• Planned and directed high-yield learning activities for children including an award winning media project produced through iMovie

Chesterfield, Mo

• Served customers in a friendly and efficient manner• Worked as a team to provide customers with the best possible experience

St. Louis, Mo

• Managed the training and development of schedules for all facility lifeguards• Supervised patrons and enforced policies• Ensured a safe and healthy environment by staying up to date on the state policies regarding pool environmental regulations• Received several awards including Manager of the Month Award and Lifeguard of the Month

Bachelor Of Arts (B.A.), Sociology

Cross-Cultural Communication

Study Abroad