1 - Customer development2 - Marketing3 - Data analysis4 - Onboarding and retention5 - Business development

1 - Key customer retention2 - Key customer development3 - Business Development4 - Issue resolution5 - Planning, execution and follow-up on quarterly business review meetings6 - Introduction of new technology and services to customers7 - Onboarding of new customers

1 - Customer retention2 - Customer development3 - Issue resolution4 - Planning, execution and follow-up on quarterly business review meetings5 - Introduction of new technology and services to customers6 - Onboarding of new customer contacts

I functioned as a 50% Customer Service Manager - and a 50% Senior Project Manager. My responsibilities as a Customer Service Manager included, but were not restricted to the following:1 - Securing a high and aligned quality service towards Lionbridge's customers;2 - Process optimization to improve both customer experience and internal interests;3 - Service analysis and reporting;4 - Analysis of and follow up on customer feedback (spontaneous or through satisfaction surveys);5 - Planning, execution, reporting and follow up on customer satisfaction surveys;6 - Sales support and account management;7 - Upsales and software demos8 - Ad hoc campaign and communication tasks

My responsibilities as a Senior Project Manager included:1 - A-Z global project management for own set of large scale life science customers;2 - Financial analysis, budgeting and quoting;3 - Project planning and execution of various sorts of projects including; a) "Regular" translation projects, with up to 30+ simultaneous language combinations; b) Technical translation projects in a variety of file formats; c) Multimedia translation projects (audio, speak/audio, e-learning); d) Software translation, software testing and bug fixing projects; e) Connotation check projects; f) Technical writing / content creation projects; g) Marketing translation projects, including print and artwork on a large scale; h) Transcreation and SEO projects.4 - Coordination with all project vendors and reporting to all project stakeholders;5 - Follow up on client feedback;6 - General account management and customer care;7 - Representing Operations at customer meetings.

My responsibilities as a Senior Project Manager include:1 - A-Z global project management for own set of large scale life science customers;2 - Financial analysis, budgeting and quoting;3 - Project planning and execution of various sorts of projects including; a) "Regular" translation projects, with up to 30+ simultaneous language combinations; b) Technical translation projects in a variety of file formats; c) Multimedia translation projects (audio, speak/audio, e-learning); d) Software translation, software testing and bug fixing projects; e) Connotation check projects; f) Technical writing / content creation projects; g) Marketing translation projects, including print and artwork on a large scale; h) Transcreation and SEO projects.4 - Coordination with all project vendors and reporting to all project stakeholders;5 - Follow up on client feedback;6 - General account management and customer care;7 - Representing Operations at customer meetings.My responsibilities as a Line Manager included:8 - HR responsibilities for 2 Project Managers and 2 Linguistic Experts

My responsibilities as a Project Manager included A-Z project management and coordination of larger translation projects into Danish for a line of large scale international customers.Part of this work was carried out from one of Lionbridge's bigger offices in Dublin, Ireland, where I lived in the fall of 2008.

My job responsibilities included:1 - General office management and vendor management;2 - Archiving, reception duties, calendar and travel planning, meeting preparation and minutes, as well as other classical secretary tasks;3 - Translation tasks (English into Danish, Danish into English);4 - Ad hoc tasks for the company partners.

My job responsibilities included:1 - Archiving, reception duties, calendar and travel planning, meeting preparation and minutes, as well as other classical secretary tasks;2 - Translation tasks (English into Danish, Danish into English);3 - Ad hoc tasks for the CEO and Legal Director.

My job responsibilities included:1 - Providing high quality service to private and business customers through telephone or in writing;2 - Assisting in providing legal defense to customer complaints that had been submitted before the Telecommunications Complaint Board;3 - Managing customer communication in connection with complaints received by the management;4 - Light project management (communication related - e.g. in connection with the creation of standard letters)5 - Training new employees;