Tina Proud Email & Phone Number

Mason, Ohio, United States

As part of a National Account team, I am responsible for overall ownership of client relationships, account oversight and consultation for some of EyeMed's larger clients (5,000 - 20,000 employees) by:- Delivering a high level of client and member service and satisfaction to national client groups- Providing vision plan consultation, recommending services and plan enhancements based on financial reporting, industry expertise & competitive knowledge - Conducting annual business reviews with each client and negotiating contract renewals - Building and fostering long-lasting customer, broker and consultant relationships

Mason, Ohio

Defined and executed annual EyeMed Sales & Account Management (SAM) training strategy in consultation with executive stakeholders to determine objectives, timing, and measures of initiatives; negotiated internal/external resources; budgets; created and managed project plans; oversaw administration and evolution of onboarding programs

Mason, Ohio, United States

Identified training needs through job analysis and consultation with business managers; evaluated training effectiveness; designed and deployed training solutions; communicated results to executive stakeholders; facilitated training programs.

Troy, Ohio, United States

• Founded the department and improved the customer experience by establishing processes that resulted in resolving $1.3 million of Medicare Part D and Medicaid clinically rejected claims otherwise billable to our patients• Mapped solutions to improve pharmacy workflow in partnership with the Chief Information Officer and Chief Operating Officer to increase point of sale billing efficiencies and reporting methods • Promoted and socialized the department service models to customers via field visits, educational calls, and progress reports

Cincinnati, Ohio, United States

• Orchestrated training plan for a cross-functional operations system enterprise conversion, collaborating with vendors, internal SMEs, and leadership stakeholders to develop and deliver training nation-wide• Implemented and co-administered a new Oracle based learning management system through collaboration with vendors and Human Resources • Managed vendor relationships to overhaul the employee performance review process, manager training programs and HRIS training

Cincinnati, Ohio, United States

• Promoted to consult with CIC & Corporate Compliance Directors to standardize best practices among 6 business units nationwide • Constructed national CIC training programs including on boarding, documented, operational procedures and developed training materials

Cincinnati, Ohio, United States

• Launched customer service training program designed to enhance associate communication and de-escalation skills • Established office procedures, created training materials, and implemented a progress monitoring system for employee core competencies• Coordinated and managed daily workflow for CIC technicians

Bachelor Of Science, Early Childhood Education And Development

Earned an additional Minor in Education

Master’S Degree, Special Education K-12 (Mild To Moderate Needs)