Tina Proud Email & Phone Number

Mason, Ohio, United States

As part of a National Account team, I am responsible for overall ownership of client relationships, account oversight and consultation for some of EyeMed's larger clients (5,000 - 20,000 employees) by:- Delivering a high level of client and member service and satisfaction to national client groups- Providing vision plan consultation, recommending services.

Mason, Ohio

Defined and executed annual EyeMed Sales & Account Management (SAM) training strategy in consultation with executive stakeholders to determine objectives, timing, and measures of initiatives; negotiated internal/external resources; budgets; created and managed project plans; oversaw administration and evolution of onboarding programs

Mason, Ohio, United States

Identified training needs through job analysis and consultation with business managers; evaluated training effectiveness; designed and deployed training solutions; communicated results to executive stakeholders; facilitated training programs.

Troy, Ohio, United States

• Founded the department and improved the customer experience by establishing processes that resulted in resolving $1.3 million of Medicare Part D and Medicaid clinically rejected claims otherwise billable to our patients
• Mapped solutions to improve pharmacy workflow in partnership with the Chief Information Officer and Chief Operating Officer to increase point of sale billing efficiencies and reporting methods
• Promoted and socialized the department service models to customers via field visits, educational calls, and progress reports

Cincinnati, Ohio, United States

• Orchestrated training plan for a cross-functional operations system enterprise conversion, collaborating with vendors, internal SMEs, and leadership stakeholders to develop and deliver training nation-wide
• Implemented and co-administered a new Oracle based learning management system through collaboration with vendors and Human Resources
• Managed vendor relationships to overhaul the employee performance review process, manager training programs and HRIS training

Cincinnati, Ohio, United States

• Promoted to consult with CIC & Corporate Compliance Directors to standardize best practices among 6 business units nationwide
• Constructed national CIC training programs including on boarding, documented, operational procedures and developed training materials

Cincinnati, Ohio, United States

• Launched customer service training program designed to enhance associate communication and de-escalation skills
• Established office procedures, created training materials, and implemented a progress monitoring system for employee core competencies
• Coordinated and managed daily workflow for CIC technicians

Bachelor Of Science, Early Childhood Education And Development

Earned an additional Minor in Education

Master’S Degree, Special Education K-12 (Mild To Moderate Needs)