Tina Mach Email & Phone Number

United States

Coordinating and managing a full team of Engineers and Consultants responsible for the end to end implementation of CliniSys Worldcare. —Staff Development—Resource Allocation—Stakeholder Communication and Relationships—Cross Departmental Coordination—Process Improvement, including Change Management, Rollout and Training —Statement of Work Development and.

Remote

Managing a team of high-performing Professional Services Consultants -Diverse team of consultants covering multiple products-Talent development of global resources-Cross functional team collaboration—Driving department-wide initiatives—Implementing organizational process change in response to internal audit findings

-Responsible for all project/program management and account relationship duties for several large Public Health Department clients. —Established strong working relationships with clients in a short period of time—Travelled to client site every six weeks to reinforce the relationship and allow for a more hands on project management approach—Guided clients.

Remote

—Collaborate with all departments to create and respond to Requests for Proposals that present Sunquest’s Products and Services to prospects and current customers—Restructure the Security Questionnaire process to ensure timely, accurate responses with input from the IT, Regulatory and Contracts teams.

Remote

• Managing a client portfolio of 101 accounts.
• Acting as an escalation point, proposing solutions, assessing client needs and performing workflow analysis
• Ensuring Client retention whilst promoting and selling Atlas solutions/products

• Coordinated two concurrent projects, managing competing deadlines and removing technical roadblocks. KEY ACHIEVEMENTS
• Redesigned EMR processes, using LEAN techniques to streamline communication and enhance record keeping
• Implemented an innovative OpenAir software package, negotiating between the conflicting interests of internal departments, to address all user requirements, enabling 100% project progress tracking, company-wide

Calabasas, California

• Directed customer service planning, client liaison and feedback sourcing; disseminating information and retrospectives. KEY ACHIEVEMENTS
• Restructured and standardized the complaint resolution process, and internal/external stakeholder communication
• Road-mapping 1, 3 and 5-year plans for training and client tracking service enhancements
• Reduced service issue phone calls, from 88 hours per month to 53 hours per month, a c.40% reduction; allowing technical and sales staff man-hours to be redirected to productive operations

Calabasas, California

• Fully accountable for interface support across: triage and handling, 5-time zones and multiple departments. Tracked and statistically evidenced resource usage and efficiency for the Client Integration Group. KEY.
• Established a brand-new department, including mission statements, workflow processes and scheduling
• Coordinated a cross-functional team, training three support analysts and securing professional development courses in Interface Engineering for junior colleagues
• Supported the technical writer to author 45 new documents in one year, guaranteeing greater accountability and transparency in preparation for new certification

• Built a vendor network that could implement continuous improvement initiatives, address inefficiencies and meet increasing demand. KEY ACHIEVEMENTS
• Repaired a high-profile EMR vendor relationship, securing 500+ interfaces; collaborating to develop an implementation, technical troubleshoot and test plan, to ensure regulatory standards were met
• Managed 20 concurrent interface implementations and competing deadlines, delivering on time and on budget
• Innovated Atlas framework to design and rollout bespoke solutions to clients, labs and vendors

• Facilitated multifaceted interface solutions and connectivity projects, in collaboration with Senior Executive clients and vendors.KEY ACHIEVEMENTS
• Entrusted by senior management to coordinate a $3M customer interface solution for a hospital; directly reporting and presenting to the Hospital’s executive leadership team
• Improved workflows to reduce dwell time, leading the highest-ranking team for productivity in the US
• Acted as an ambassador for the company and representative of the implementation team, when liaising with new and existing clients, assessing user requirements and prioritizing Quest Diagnostic’s long-term vision and.

• Collaborated with the regional manager and sales team to guide, deliver and propose interface solutions for Quest Healthcare partners.KEY ACHIEVEMENTS
• Coordinated a Physician Implementation interface project queue, tracking project status, removing roadblocks, answering technical questions and managing vendor relationships

Lead the lab through CAP inspection after 3 months on the job; included the completion of an entire year's worth of Quality Assurance documentation. Organized and coordinated the move of tissue processing from the Anderson facility to the Mt. Airy facility to accommodate staffing shortages. Recruited, interviewed and hired sufficient staffing to alleviate.

Mba, Business

Outstanding Professional Award

Bachelor Of Science, Biology