Tina Hutchinson

Tina Hutchinson Email and Phone Number

Experienced leader of people and programmes with a passion for ‘making things happen’ Building Relationships | Customer Experience | Operations Management | Culture Change | Process Improvement | Marketing
Tina Hutchinson's Location
United Kingdom, United Kingdom
Tina Hutchinson's Contact Details

Tina Hutchinson personal email

About Tina Hutchinson

A confident, motivated, customer centric marketing professional with 20 years experience working in large corporate organisations.Key player in major change programmes across multiple countries, business units and functions, to increase customer centricity and drive a strategic international customer experience programme. Executive product development and marketing roles performed within fixed and mobile telecomsHands on customer facing sales and service roles, performed for inbound and outbound operations.Specialties : - Marketing, Customer Experience Management, Customer Success, Strategic Change Programmes, Operational performance management, Multi Functional Communication & Training, Product Management, Call Centre & People Management.

Tina Hutchinson's Current Company Details

Experienced leader of people and programmes with a passion for ‘making things happen’ Building Relationships | Customer Experience | Operations Management | Culture Change | Process Improvement | Marketing
Tina Hutchinson Work Experience Details
  • Ruddy Marvellous, Marketing Solutions
    Marketing Consultant
    Ruddy Marvellous, Marketing Solutions May 2016 - Mar 2021
    Yorkshire, Uk
    Adapting large scale corporate marketing principles and techniques to benefit small business. Using sound traditional marketing principles and digital strategies to drive growth, improve customer satisfaction and ultimately deliver financial goals.
  • Telefónica
    Customer Experience Consultant - Latam
    Telefónica Jan 2007 - May 2010
    Uk
    Provide strategic direction, consultaion and training into 13 countries across South America re:- Customer Experience design and implementation.Key areas of focus:--Evangelise and gain senior management buy in.-Communicate with and train cross functional, multi level teams in Customer Experience methodologies.-Lead matrix teams to perform analysis, identify improvements, agree methodologies, set targets and track performance across all customer journey touch points.-Establish governance and provide overall project support.-Drive up customer & employee satisfaction and loyalty, reduce churn and ultimatley lift profits.-Establish a best practice knowledge base and effective communication routes for ongoing knowledge sharing.-Ensure the customer voice is continually heard.
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  • O2
    O2 Active Experience Man
    O2 Aug 2004 - Jan 2007
    -Definition of the O2 Active Mobile Portal Experience -Design - The look & Feel -The usability integration - How the customer experiences the products and services offered. -Co -ordinating several 3rd party technology and data suppliers -Customer research and anlaysis -Brand alignment -Integration of technology developments

Tina Hutchinson Skills

Strategy Customer Experience Mobile Devices Telecommunications Product Management Customer Satisfaction Customer Experience Management Contact Centers Mobile Technology Customer Retention Team Leadership Call Centers Crm Strategic Partnerships Strategic Planning Segmentation Brand Loyalty Business Strategy Marketing Customer Relationship Management Management Telco Mobile Internet

Tina Hutchinson Education Details

Frequently Asked Questions about Tina Hutchinson

What is Tina Hutchinson's role at the current company?

Tina Hutchinson's current role is Experienced leader of people and programmes with a passion for ‘making things happen’ Building Relationships | Customer Experience | Operations Management | Culture Change | Process Improvement | Marketing.

What is Tina Hutchinson's email address?

Tina Hutchinson's email address is ti****@****ail.com

What schools did Tina Hutchinson attend?

Tina Hutchinson attended Cambridge Marketing College, Liverpool John Moores University.

What skills is Tina Hutchinson known for?

Tina Hutchinson has skills like Strategy, Customer Experience, Mobile Devices, Telecommunications, Product Management, Customer Satisfaction, Customer Experience Management, Contact Centers, Mobile Technology, Customer Retention, Team Leadership, Call Centers.

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