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Tina Hutchinson is listed as Experienced leader of people and programmes with a passion for ‘making things happen’ Building Relationships | Customer Experience | Operations Management | Culture Change | Process Improvement | Marketing based in United Kingdom. AeroLeads shows a matched LinkedIn profile for Tina Hutchinson.
Tina Hutchinson previously worked as Marketing Consultant at Ruddy Marvellous, Marketing Solutions and Customer Experience Consultant - Latam at Telefónica. Tina Hutchinson holds Cim Post Graduate Diploma, Marketing from Cambridge Marketing College.
A confident, motivated, customer centric marketing professional with 20 years experience working in large corporate organisations.Key player in major change programmes across multiple countries, business units and functions, to increase customer centricity and drive a strategic international customer experience programme. Executive product development and marketing roles performed within fixed and mobile telecomsHands on customer facing sales and service roles, performed for inbound and outbound operations.Specialties : - Marketing, Customer Experience Management, Customer Success, Strategic Change Programmes, Operational performance management, Multi Functional Communication & Training, Product Management, Call Centre & People Management.
Listed skills include Strategy, Customer Experience, Mobile Devices, Telecommunications, and 19 others.
A career timeline built from the work history available for this profile.
Yorkshire, Uk
Adapting large scale corporate marketing principles and techniques to benefit small business. Using sound traditional marketing principles and digital strategies to drive growth, improve customer satisfaction and ultimately deliver financial goals.
Uk
Provide strategic direction, consultaion and training into 13 countries across South America re:- Customer Experience design and implementation.Key areas of focus:--Evangelise and gain senior management buy in.-Communicate with and train cross functional, multi level teams in Customer Experience methodologies.-Lead matrix teams to perform analysis, identify improvements, agree methodologies, set targets and track performance across all customer journey touch points.-Establish governance and provide overall project support.-Drive up customer & employee satisfaction and loyalty, reduce churn and ultimatley lift profits.-Establish a best practice knowledge base and effective communication routes for ongoing knowledge sharing.-Ensure the customer voice is continually heard.
-Definition of the O2 Active Mobile Portal Experience -Design - The look & Feel -The usability integration - How the customer experiences the products and services offered. -Co -ordinating several 3rd party technology and data suppliers -Customer research and anlaysis -Brand alignment -Integration of technology developments
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Tina Hutchinson is listed as Experienced leader of people and programmes with a passion for ‘making things happen’ Building Relationships | Customer Experience | Operations Management | Culture Change | Process Improvement | Marketing.
Tina Hutchinson is based in United Kingdom.
Tina Hutchinson has worked for Ruddy Marvellous, Marketing Solutions, Telefónica, and O2.
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Tina Hutchinson holds Cim Post Graduate Diploma, Marketing from Cambridge Marketing College.
Tina Hutchinson is listed with skills including Strategy, Customer Experience, Mobile Devices, Telecommunications, Product Management, Customer Satisfaction, Customer Experience Management, and Contact Centers.
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