Tina Butler Sewell Email & Phone Number

Saint John, New Brunswick, Canada

Saint John, New Brunswick, Canada

Saint John, Nb

• Implementation and logistics of new Supply Chain Solutions• Complete and submit proposals, letters of intent, product and service agreements as required.• Document, monitor, and update customer Solutions after implementation• Develop Solutions documents to standard Solutions formatting and messaging• Document customer implementation processes• Ongoing key-document development• Support internal communications throughout the solutions sales cycle• Create training materials and associated documentation for new VMI Technicians.

Saint John, Nb

• Temporary Assisment at Bell Aliant. • Collect and report channel sales data daily, weekly, monthly and quarterly. • Required to provide ad-hoc reporting and analysis tasks• Performing administrative tasks including data input, running and compiling reports and data analysis (sales data including RGU's, commissions, headcount).• Created work instruction documents for all required reports (as none existed)

Saint John, Nb

• Responsible for a portfolio of Exxon Mobil International Marine Lubricants customers, monitoring of all pending orders to ensure that they are completed. Promptly inform customer of order issues and proceed to find acceptable solutions• Work closely with Sales, Operations and customers , develop and maintain excellent business relationship with customers and customer’s purchasing officers• Responsible for completion of daily controls reports and updating related work instructions and job aids pertaining to the department roles and responsibilities.• After hours contact on rotational basis, to assist marine customer as well as Sales and Operations regarding emergency situations.• Responsible to run Weekly Control Reports for Management

Saint John, Nb

• Responsible for performance reports for internal and external parties on a monthly, quarterly and yearly basis• Ensures all delivery team members including “new hires” are properly trained• Monitor systemic execution issues and recommend action plan to improve effectiveness• Develop and maintain documentation regarding training, processes, and work instruction• Assist Desk Performance Analysts regarding analysis of data as required.• Maintained and provided support for applications(MS Access and Excel based)• Create, update and review documentation such as work instructions, process documents and training decks.• Provide support during divestment of the Dealer Market in the US, by taking on additional roles and duties as required due to staffing changes, while still maintaining current duties as Power User/ZPA.

Saint John, Nb

• Analyze market conditions and direct the Dispatch Planning Specialist accordingly in order to achieve service level objectives.• Provide daily analysis of Key Performance Indicators and Metrics to Management, Fleet and Sales contacts• Prepare and present monthly market results to management, including causal analysis and action plans for all KPI targets not meet for that period. • Daily review of transportation needs with Fleet Supervisor and supply concerns with Terminal contacts• Work closely with Sales Managers regarding upcoming issues/events.• Provide support to the Dispatch Planning Specialist for issues escalated by customers and business partners• Promote process compliance through monitoring of execution daily • Maintain positive relationships with customers, carriers, drivers, fleet partners and fuels marketing business/process partners• Responsible for ongoing training and coaching of Dispatch Planning Specialists• Prepare and execute action plans for supply outages (planned and unplanned ), weather and/or local market events.

Saint John, Nb

• Assemble and submit delivery plan• Customer interface: issue regarding service level, manual order taking, site specific issues• Fleet interface: truck availability, changes in delivery plan, execution issues• Provided input to the Desk Performance Analyst regarding market performance and resource gaps• Self-quality assurance test and take actions to correct deviations• Consistently met or exceeded Key Performance Indicators

Saint John, Nb

• In 2001 the Nortel Contact Center was outsourced to Aliant/Innovatia. • Continued to provide support regarding Networks Voice product as well as product from their Data portfolio (pricing, parts, specs). Made recommendations based on requirements from End Users and Sales reps.

Saint John, Nb

• 1998-2000 - Nortel Networks (1-800-4Nortel) help desk - provided technical support for internal employees via Remedy Help Desk Software, interface with other members on Help Desk for additional levels of support.• 2000-2001 - Nortel Networks Phone Support group - Provided support regarding Networks voice products (pricing, parts, specs), made recommendations based on requirements from End Users and Sales reps.

Human Resource Management - Adm 2815, Business Administration

Understanding of concepts and methods related to human resource management in modern organizations; understanding and awareness.

Accounting 2, Honors

Builds on the knowledge in Accounting I, providing an in-depth understanding and the skills necessary to apply accounting concepts.

Accounting 1, Honours

Fundamentals of analysis and recording of financial transactions for the complete accounting cycle. 3 credit night course

Computer And Network System Administration, Computer And Network System Administration, High Honours

• Maintaining and operating workplace computer systems and networks. • Graduated Honors

Medical Laboratory Technology, Medical Laboratory Technology, Honours

• Includes but not limited to laboratory investigations related to the diagnosis, treatment and prevention of disease, and learn how.