Plays a lead role in facilitating and ensuring ongoing communication and collaboration between parties, including a high degree of senior stakeholder influencing and change management. Leads the effort to build detailed requirements for reporting and oversight of the program. Design, and develop and incubate ongoing metrics, reports, analyses, dashboards, to drive key business decisions and work with stakeholders across the organization to understand usage and customer lifecycles.

Responsible for reviewing and processing order forms and contracts, as wellas collecting and analyzing sales and client information for the broader organization. Working in conjunction with the Sales team, industry solution leaders, Marketing, Finance,Legal, Client Services and Sales leadership I am the key resource for the sales and clientservices team. I manage multiple requests simultaneously, am meticulous to both timelinesand quality of work, and produce content that exemplifies the professional aspect of Matrix.

Supports growth and retention of clients. Acts as the liaison and change agent on behalf of Payer Sales Leadership team as it relates to the collaboration, coordination, development and direction of all operational aspects of the annual planning process for the Change Healthcare Payer Sales team. Align strategically with the goal of helping to capture unique business opportunities designed to maximize sales revenue. Works closely with Finance and Sales Operations on managing resource allocation across departments, communication of budgeting decisions, and coordination with functional areas on fiscal and headcount issues. Is responsible for monitoring day to day operations on behalf of Payer Sales Leadership, which includes driving organizational initiatives that contribute to long-term operational and performance excellence. coordinates activities across a cross functional team with the overall responsibility for planning, recommendations for budgeting, implementing and maintaining costs, and coordinating the design of Comp, Territory, and Quota. All of these activities will be centered on driving towards achieving all Payer Sales goals.

serve as a liaison between the Payer organization and other CHC functional groups, including but not limited to Sales Operations, Finance, Marketing, and Product Management.• Provides consultation to the Sales and Account Management team as needed to enhance new and ongoing client relationships. Create and maintain Top-50 checkerboard and white space reporting on regular basis.• Assist management and key business partners with an understanding of Payer reporting metrics and trend analysis on various levels of complexity.• Participates on special project teams for the creation of tools, documents, and processes to enable improvements to the overall client experience as needed including any Payer-wide transformation program.• Acts as program manager for the Payer Strategic Agreements Team; create, manage and execute day-to-day tasks relating to the PSA Team intake process. • Manages or participates in moderately complex projects involving multiple stakeholders through to completion in a timely, efficient, and collaborative fashion.• Tracking of product usage to identify potential opportunities for better product adoption.• Demonstrates comprehensive understanding of business units, products, strategies, and operational models. • Partner with internal groups to facilitate client requests and prepares, reviews and verifies documents and relevant information for accuracy on behalf of Payer Sales and Account Management team.

Utilized data warehouse type tools with a focus on developing reporting and business intelligence (BI) interfaces while understanding MS SQL database structures.Assisted with the creation and maintenance of the Enterprise Data Warehouse. Used the SNL Banker product to create and maintain reports and dashboards. Utilized data warehouse type tools with a focus on developing reporting and business intelligence (BI) interfaces while understanding MS SQL database structures.Presented at SNL Banker User Conference (May 2018) on a Chart ToolkitCreated and established Data Analyst program for Enterprise Data Warehouse. There are currently 5 DA’s in less than 6 months since inception. Created and maintained dashboards for multiple lines of business

Completed customer analytics including trending and benchmarking for customer feedback. Created, analyzed and presented scorecards and dashboards for internal management and external payers. Supported budget process and reporting. Analyzed and interpreted data from Hadoop, Netezza, and Oracle using visualization tools Venngage and Zoomdata.

Ensured customer satisfaction for customer base of 50 clients, primarily small healthcare practices, utilizing Electronic Data Interchange (EDI). Collaborated with other relationship and sales teams to best service customers. Performed inside sales meeting goals annually. Liaised between customers and business unit leaders.

Analyzed and presented revenue options for business unit owners in payer market. Created monthly financial and operational reports. Analyzed and monitored operational data. Trained staff on MS Excel or SQL tools.

Analyzed and resolved 150-250 customer EDI issues weekly. Partnered with programming to test changes. Monitored, queried (SQL) and problem-solved Claims Control product, liaising with operations and customer.

• Manage the project to decentralize billing data entry. • Facilitate the training of staff. • Assess and diagnose problems within the billing systems. • Serve as a liaison between the development team and clinicians. • Monitor the integrity of data reported to the Department of Human Services (DHS), reconcile returned files from DHS, and minimize rejections received by DHS.

• Develop, generate, and distribute productivity and management reports using Crystal Reports 10, Crystal Enterprise 10, IntelliVIEW, and IntelliPRINT. • Train clinicians to understand and use computerized documentation systems. • Provide basic training in MS Excel. • Manage development projects within Lotus Notes databases. • Perform maintenance, minor enhancements and modifications to multiple Lotus Notes databases. • Provide technical support to clinicians and maintain PCs and printers.