Tina S. Email & Phone Number

Victoria, BC

Victoria, BC

As Team Lead, Security and Trust, I develop new systems, tools and investigation procedures that assist in the identification of complex account networks purposefully committing e-commerce fraud. I work with internal and external business partners creating and implementing targeted tools and procedures aimed at actively contributing to fraud prevention on.

Victoria, BC

Developed successful account investigation procedures for Security and Trust that assisted in the identification of suspicious and fraudulent accounts, having an immediate positive impact on preventing revenue loss.Implemented new seller policies that continuously improve the customer experience. Developed internal guideline and best practice documentation.

Victoria, BC

Responsible for the resolution of customer problems at first point of contact through effective decision making within established procedures and guidelines.Developed and implemented Customer Support departmental reporting outlining weekly team metrics, successes, and departmental trending.Co-developed best practices to assist Customer Support in the.