Freelance Senior Project Manager
Undefined
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Tina Standager Hansen Email & Phone Number
Freelance senior project manager
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Who is Tina Standager Hansen? Overview
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Tina Standager Hansen is listed as Freelance senior project manager at undefined, based in Region Zealand, Denmark. AeroLeads shows a matched LinkedIn profile for Tina Standager Hansen.
Tina Standager Hansen previously worked as Freelance senior project manager at Freelance and Senior Project Manager - Interim position at Deas A/S. Tina Standager Hansen holds Master Of Business Administration (M.B.A.), Executive Management, E-Mba from Avt Business School.
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Profile bio
About Tina Standager Hansen
Customer Service Manager │Head of Customer Service│Booking manager │Call Center Manager Operations Manager │MBA, with broad experience in all aspects of customer service and customer strategy, change management, cross selling, retention, yield management, operations and general management. International experience from Nordic countries and across Europe. Interested in positions with responsibility for customer service management and revenue with an international touch. Focus on digitalization, change management, customer retention and management.STRONG BUSINESS RESULTS AND MANAGEMENT SKILLS:● Management of large diverse teams up to 140 staff and 14 leaders● Increased and improved business operation 10-20%● Implementation of Lean black boards│increased service levels ● Implementation of Sales and Operation planning│more profitable business● Reduced sick leave from 10% to 2%│Large savings● Implemented sales in Customer Service and Claims handling in customer service │new culture● Aligned processes across Nordic Countries│increased efficiency● Break down of silos│increased co-operation across units/teams● Created high customer- and employee satisfaction results● Optimization of operational processes through digitalization and optimization of online servicesKEY COMPETENCIES:Leadership│People Management│Change Management│Cross Country Leadership (Nordic Region, Europa)│Yield Management│Lean Six Sigma│Customer Service│Customer Experience Management│Claims Handling│Service Management│Call Center Management│Digitalization │Process optimization│Coach│Sales│Telesales│Operations│Nordic responsiilityKERNE KOMPETENCER:Ledelse│Personaleledelse│Turnaround│Forandringsledelse│Distanceledelse (Danmark, Norden, Europa)│Optimering│Lean Six Sigma│Kundeloyalitet│Customer Experience Management │Kundestrategi│Service Management│Kundeservice│Kundecenter │Call Center ledelse│Operations │Processoptimering │Coach │Underviser│Salg │Telefonsalg │Drift │Nordisk ansvar
Listed skills include Change Management, Management, Strategy, Leadership, and 27 others.
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8 roles · 41 years
Tina Standager Hansen work experience
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Freelance Senior Project Manager
Freelance
Senior Project Manager - Interim Position
Nordic Head Of Claims And Customer Service
Responsible for Claims and Customer Service in Denmark and Sweden, selling and handling travel insurance, expatriation and card insurances.Strategically responsible for alignment of processes and merger of services across the Nordic countries. Responsible for Development of customer service, claims handling, leisure sales, optimization and automation of processes and development of online services. Responsible for outsourced activities within operations including Assistance.
Jun 2015 - Feb 2018
Area Manager Pensionskunder│Områdechef
Area Manager │Operations Manager for 6 back office service teams representing +120 employees managing back office services for pension portfolios.Implementation of lean processes to steer operations and larger change management processes. Focus on efficiency, quality and implementation of department and individual KPI's.Results: Decreased back log by 80%, quality improvement by 30%, happy index increased, co-operation across teams improved, break down of silos
Nov 2011 - Jan 2015
Scandinavian Service Director I Head Of Customer Service I Customer Service Manager
Head of Services in ihi Bupa Scandinavia. Responsible for 9 departments servicing the Nordic countries with 135 employees including the functions of Key Account Management │Internal Sales │police administration │claims departments │Health line (health services) │Contact Centre (Customer Service) │Legal │Product and Service Intelligence │Doctors │P/L budget responsible.Results: 30% FTE efficency savings due to improved processes in Operations, new organization established, implemented quality department with an improvement on 20% on quality, implemented sales in service, high customer service satisfaction, targets achieved, KPI's in claims implemented,
Jun 2008 - May 2011
Customer Service Manager Sales I Telesales
Responsible for Telesales of insurances under the brand Danske Forsikring. 64 employees.Results: new incentive scheme introduced with focus on quality and sales, cross team co-operation improved, united strategy plans, new set-up for outbound sales implemented with improved results.
Jan 2007 - Jun 2008
International Customer Sales & Service Manager I Call Center Manager
Responsible for Reservation, customer and sales centres (call centres) and port services in Sweden and Denmark and Internationally responsible for best practices, knowledge sharing and policies for all 6 customer and sales centres in Europe. Have 5 departments with at total of 77 employees. Also worked as internal consultant on customer service delivery matters as part of the value chain. Focus on Yield Management, Digitalisation of customer service processes via home pages. Project manager for outsourcing project, value project, building project.Results: new KPI's implemented, increased co-operation across Europe, new call centre telephony technique implemented and optimized, increased sales, increased customer service
1986 - Dec 2006
5 education records
Tina Standager Hansen education
Master Of Business Administration (M.B.A.), Executive Management, E-Mba
Cba, Management
Commercial Language Degree, English
Commercial Language Degree, French, Spanish
College Degree, Foreign Languages And Literatures, General
Vester Borgerdyd Gymnasium
FAQ
Frequently asked questions about Tina Standager Hansen
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What company does Tina Standager Hansen work for?
Tina Standager Hansen works for undefined.
What is Tina Standager Hansen's role at undefined?
Tina Standager Hansen is listed as Freelance senior project manager at undefined.
Where is Tina Standager Hansen based?
Tina Standager Hansen is based in Region Zealand, Denmark while working with undefined.
What companies has Tina Standager Hansen worked for?
Tina Standager Hansen has worked for Undefined, Freelance, Deas A/S, Europæiske Erv, and Pfa Pension.
How can I contact Tina Standager Hansen?
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What schools did Tina Standager Hansen attend?
Tina Standager Hansen holds Master Of Business Administration (M.B.A.), Executive Management, E-Mba from Avt Business School.
What skills is Tina Standager Hansen known for?
Tina Standager Hansen is listed with skills including Change Management, Management, Strategy, Leadership, Customer Service, Business Strategy, Performance Management, and Insurance.
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