Customer Service Manager │Head of Customer Service│Booking manager │Call Center Manager Operations Manager │MBA, with broad experience in all aspects of customer service and customer strategy, change management, cross selling, retention, yield management, operations and general management. International experience from Nordic countries and across Europe. Interested in positions with responsibility for customer service management and revenue with an international touch. Focus on digitalization, change management, customer retention and management.STRONG BUSINESS RESULTS AND MANAGEMENT SKILLS:● Management of large diverse teams up to 140 staff and 14 leaders● Increased and improved business operation 10-20%● Implementation of Lean black boards│increased service levels ● Implementation of Sales and Operation planning│more profitable business● Reduced sick leave from 10% to 2%│Large savings● Implemented sales in Customer Service and Claims handling in customer service │new culture● Aligned processes across Nordic Countries│increased efficiency● Break down of silos│increased co-operation across units/teams● Created high customer- and employee satisfaction results● Optimization of operational processes through digitalization and optimization of online servicesKEY COMPETENCIES:Leadership│People Management│Change Management│Cross Country Leadership (Nordic Region, Europa)│Yield Management│Lean Six Sigma│Customer Service│Customer Experience Management│Claims Handling│Service Management│Call Center Management│Digitalization │Process optimization│Coach│Sales│Telesales│Operations│Nordic responsiilityKERNE KOMPETENCER:Ledelse│Personaleledelse│Turnaround│Forandringsledelse│Distanceledelse (Danmark, Norden, Europa)│Optimering│Lean Six Sigma│Kundeloyalitet│Customer Experience Management │Kundestrategi│Service Management│Kundeservice│Kundecenter │Call Center ledelse│Operations │Processoptimering │Coach │Underviser│Salg │Telefonsalg │Drift │Nordisk ansvar