Patient oriented health care administrator with clinical experience recognized for outstanding team leadership and achieving organizational goals. Proven expertise in patient experience, operations management, employee management and development, strategic planning, project management and finance/budgeting at acute care hospitals and healthcare organizations. Certified as a Patient Experience Professional who is strong advocate of patients’ rights, addressing complaints and grievances and analyzing data, including HCAHPS, Press Ganey and related KPIs, to drive patient experience improvements. An accomplished change manager, deeply committed to delivering high quality, compassionate patient and family centered care. Known for positive communication style, building and motivating teams and developing effective collaborative relationships to achieve results.