Tina Thousand Email & Phone Number

Bloomington, Mn, Us

CIO for All Surfaces, a family of industry leading brands in the floor covering and flooring installation supply distribution industry including Walcro (walcro.com), All Tile CCS (alltileccs.com), Cartwright Distributing (cartwrightdistributing.com), Jer-And (jer-and.com), Blakely (blakelyproducts.com) and Tri-State Wholesale Flooring (tsf.com).Recruited to this new role on the executive leadership team to establish and execute an enterprise-wide technology strategy that enables an exceptional customer experience across all brands.

Phoenix, Arizona, Us

Recruited to this new role on the executive leadership team to establish a technology function encompassing digital customer experience, franchise operations, manufacturing operations and corporate system support. Established the technology vision and developed the strategy and initiative roadmap across all platforms. Partnered with the leadership team, franchise owners and cross-functional stakeholders to prioritize initiatives with maximum impact.

Cottage Grove, Mn, Us

Recruited to elevate the capabilities of the technology team to deliver on strategic initiatives and drive rapid revenue growth while improving margins and net income. Reporting to the President, full accountability for all aspects of technology including B2B ecommerce and digital customer experience platforms, financials, warehouse and logistics management, CRM, sales and order management systems.• Performed a rapid assessment of business critical initiatives in process, identified roadblocks, opportunities and talent gaps. Collaborated with stakeholders to gain alignment on goals and objectives and set a clear path to success. • Architected the digital customer experience framework needed to achieve the organization’s growth and scale goals. Executed key projects within the framework including: o Implementation of the Oro B2B eCommerce platform o Selection and implementation of a PIM platform to enable a single source of product data for all sales channels and customer touchpoints. o Design and development of an integrated, customer self-service portal platform. o Selection and implementation of MS Dynamics 365 CRM and Service.• Incorporated Agile methodology and established a product management function to enable continuous delivery of new and enhanced features across these platforms.• Established IT governance and oversight processes to improve alignment between technology investments and company strategies.

Minneapolis, Mn, Us

Drove technology strategy in alignment with enterprise initiatives and delivered flexible and innovative solutions in a rapidly changing environment. Led all technology development and innovation across Caribou Coffee and Einstein Noah Restaurant Group including customer experience, eCommerce and revenue generation, business applications, Business Intelligence (BI) and analytics and retail store technology for 1,500+ corporate and franchise restaurants across the brand portfolio.• Led integration of the ERP system across Caribou Coffee and Einstein Noah Restaurant Group.• Directed selection and implementation of Workday HR and Payroll across the enterprise. • Executed implementation of enterprise loyalty, 1:1 marketing and stored value platform across all brands. • Directed design, development, testing and launch of the Coffee and Bagel Brands order management platform enabling customers to order ahead through the mobile application.• Incorporated Agile methodology and established a product management function.

Minneapolis, Mn, Us

Recruited to transform the technology team at Caribou Coffee to enable strategic growth across all channels. Developed new technology capabilities for guest engagement and loyalty.Full accountability for all aspects of technology, including loyalty and mobile applications, retail store systems for 320+ company stores, eCommerce, manufacturing, warehouse management and supply chain systems, corporate systems, IT infrastructure and all IT support. Proactively identified and directed the successful launch of innovative technologies and digital guest experiences to build engagement and grow revenue.• Led development, testing and launch of the Caribou Perks loyalty program to all corporate and domestic franchise and license locations. • Spearheaded design, build and launch of the Caribou Coffee mobile application, from concept through requirements, creative design, development and launch to all corporate and domestic franchise and license locations. • Executed a multi-phase upgrade of retail store technology including all retail IT equipment, desktop productivity tools, store network infrastructure and guest Wi-Fi.

Transformed the IT team at Buffets, Inc. from technology order takers to process-driven change agents, enabling the success of the organization through use of data and technology. TECHNOLOGY LEADERSHIPLed all IT infrastructure, applications development, support and operations for this $1.8 billion restaurant company with over 550 restaurants in the United States under the names of Old Country Buffet, Hometown Buffet, Country Buffet, Ryan’s, Fire Mountain and Tahoe Joe's Famous Steakhouse. Directed overall strategy and execution of all technology related initiatives.ACQUISITION AND INTEGRATION LEADERSHIPOverall program lead for the Ryan's Restaurant Group acquisition team, including oversight for operations, change management, procurement and G&A integration task forces. Completed majority of integration activities 100 days after acquisition. Directly responsible for successful integration of Ryan's IT organization across locations and for consolidation of key corporate financial systems. Delivered on integration of all Ryan's restaurant systems to shared Oracle ERP systems within 60 days of deal close.

Paris, France, Fr

Responsible for all phases of ERP package implementations and Business Intelligence (BI) / Data Warehouse design and development engagements. Incorporated business process optimization and implementation of best practices in conjunction with system implementations. Key clients: Buffets, Inc., NetSales, WEA (Warner Music Group).

London, Gb

Project Manager and team lead for ERP package implementations. Directed teams including both E&Y and client resources to successfully accomplish project goals and objectives. Clients and projects ranged across many industries including manufacturing, retail, distribution, and non-profit.Packages implemented include Oracle eBusiness, MS Dynamics GP and Platinum SQL.

London, Gb

London, Gb

Developed engagement plans and directed performance of assigned staff. Prepared and reviewed working papers to support audit conclusions.