• Administering systems and reporting to account for financial transactions by establishing, maintaining and balancing chart of accounts and defining bookkeeping policies and procedures. • Collaborate with clients to manage their contract process, developing specific standards for bidding and submission, contract negotiations and document management.• Successfully complete critical aspects of project deliverables that facilitate the client’s ability to effectively lead their organization.

Driver of buses for a local school district.Follow all federal and state regulations.

Ensured the best interests of the organization was met by establishing financial agreements with clients to reduce financial risk, and scheduling appointments in a manner that recognizes the urgency of patients' complaints. • Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts.• Acted as escalation point to resolve problems, diffuse intense situations and calm frustrated callers.• Executed excellent customer service and communication skills by verifying and collecting appropriate information, and scheduling and registering and recording patient data in an expedient and accurate manner.• Explained and applied hospital and federal policies and regulations to ensure proper patient care.• Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical care cost to patients and establishing financial payment structure.• Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies.• Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments.

Insurance Claim SpecialistServed medical insurance customers by determining insurance coverage; examining and resolving medical claims; documenting actions; maintaining quality customer services; ensuring legal compliance.• Determined covered medical insurance losses by studying provisions of policy or certificate.• Established proof of loss by studying medical documentation; assembling additional information as required from outside sources, including claimant, physician, employer, hospital, and other insurance companies; initiating or conducting investigation of questionable claims.• Documented medical claims actions by completing forms, reports, logs, and records.• Resolved medical claims by issuing appeal documentation; calculating benefit due; initiating payment or composing denial letter.• Ensured legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations.• Maintained quality customer services by following customer service practices; responding to customer inquiries.• Provided legal support by assembling documentation for settlement action.• Protected operations by keeping claims information confidential.• Prepared reports by collecting, analyzing, and summarizing information.• Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.