Tina Diem Email & Phone Number

Remote

Managing a program of high profile projects for a Financial banking client, with the Execution of:*Project planning fundamentals: initiating, planning, estimating, resourcing, scheduling and budgeting*Project control fundamentals: monitoring, anticipating potential problems, identifying project conflicts, taking corrective action, resolving issues, managing scope, schedule, cost, profit and budget, project reporting, quality review and assurance.*Relationship management involving client relationship management; project team management; and overall change management.Directing the work of employees assigned to the program from technical, professional, or administrative areas.Managing the delivery and execution of projects through a balance of best-in-class and pragmatic project methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs.Responsible as a primary customer contact for project activities, leading project review sessions with clients to discuss cost, schedule, and technical performance. Conduct recurring customer reviews addressing costs, schedules, risks and customer considerations.Extremely Results Focused with a concern for achieving or surpassing results against an internal or external standard of excellence. A passion for improving the delivery of services with a commitment to continuous improvement. Maintaining high performance standards for self and others that support the organization’s and customer's strategic focus.

Dallas/Fort Worth Area

Contracted by the project’s Executive Director to assist with the management and delivery of an infrastructure small cell build of (955 sites). Execution and delivery weekly project status performance reports for internal executive leadership, as well as weekly customer facing presentation. Monitoring scope changes, as well as design changes, with the administra-tion of Change Management. Coordinate network acceptance, including managing project revenue processing of sites. Manage and maintain customer close out.

Dallas/Fort Worth Area

Brought on board and assigned to oversee the IP Network’s Planning, Engineering and Implementation Enterprise and Field projects. This included all team installs, maintenance, and upgrades including a variety of elements in supporting the voice and data infrastructure networks. Proactively monitoring and managing project status, schedule, scope, issues, risks and dependencies. Capturing and maintaining all project deliverables from initiation through closing within the internal PM tool. Preparing and communicating project status reports to the Executive Leadership team.

Richardson, Tx

Directed field telecommunications services projects (installation and commissioning) and E911 field services projects (RF call testing services) for clients such as Cisco, Ciena, and Ericsson/Sprint. Supervised a team of 3 project coordinators (PC) and 20 support personnel; worked closely with PCs to plot and assign sites in wave cuts daily prior to 911 cutovers and testing. Managed all facets of project budgets and financials, encompassing analysis and review/approval of resources, labor, and expenses, customer billing, and reporting. Developed revenue forecasts, expense analyses, and margin projections, and presented to senior leadership.• Identified instances in which fraudulent expenses had been submitted for payment, which decreased project margins. Dismissed the staff members at fault and established a new process to prevent future occurrences.• Navigated past diverse challenges to ensure projects were delivered on time and within specified budget/margins.

Dallas/Fort Worth Area

Hired initially as Project Manager to manage and direct E911 field services, projects for Ericsson. Coordinated e911/drive testing and site survey project management logistics, utilizing customer documentation and tools to determine site locations. Managed and forecasted contractor assignments and factored related expenses (e.g., contractor hours, airfare, car, hotel, etc.). Promoted in 2012 to take control of engagement/delivery for TGS’s largest customers, AT&T and Verizon. Controlling a $3M budget and team of 30, managed field services, IT back-office support, and desktop support projects around the U.S., processing an average volume of 100+ trouble tickets daily.• Ensured completion of weekly project deliverables and reporting, including time and expense reports, customer project status reports, budget updates, and revenue projections.• Improved customer satisfaction/team performance by analyzing feedback surveys and rectifying under performance.

Plano, Tx

Retained following Ericsson’s acquisition of Marconi Wireless to ensure project continuity and maintain strong relationships with customers during the changeover. Guided customers through the transition, helping them navigate new layers of bureaucracy, proposed contract changes, and other differences inherent to doing business with a large global company. Continued to drive completion of E911 field services projects associated with Public Safety Answering Points (PSAPs) testing and site surveys. Also managed wireless telecom projects (100-2000 cell sites) with strategic business focus of project scope to deliver and support E911 services compliant with FCC mandates.• Fulfilled Ericsson’s expectations of a 100% seamless transition of customers and projects. Dove deep into company tools and processes, acclimating quickly and accelerating transfer of project data into Ericsson’s systems.• Consistently exceeded project margins, delivering between 35-65% on a 28-30% mandate. Drove ancillary business growth with existing customers by identifying opportunities to solve customer challenges.• Selected above peers for membership with the ATIS/Emergency Services Information Forum. Attended meetings quarterly to learn about updated technology paths within the 911 field (information vital to maintaining competitive advantage), keep abreast of FCC guidelines, and brainstorm potential new business opportunities.• One of two staff retained during a massive layoff in 2010 (1,500 FTEs) to service customers through contract end.

Richardson, Tx

Transitioned into project management with initial roles—first as Consulting Coordinator, then Project Analyst—before selection as Project Manager. Oversaw a project portfolio valued at $7M+, directing multimillion-dollar E911 wireless services implementations for high-profile customers including Verizon, Intrado, Alltel, USCC, Nextel, and Sprint.• Ensured 100% on-time project delivery by carefully monitoring and managing resources, and keeping the team on track in meeting project milestones and timelines.• Improved overall team effectiveness and efficiency by enhancing talent recruitment and screening efforts, and mentoring and coaching individuals to strengthen their skills.• Identified and corrected bookkeeping errors—duplicate invoices issued by the subcontractor—that obscured the true profit margin on several major projects, whose margins doubled as a result of this deeper level of scrutiny.

Tyler, Carrollton, Dallas, Addison, Texas

EARLY EXPERIENCE: Supporting C-Level Executives and Senior Management for the Gaming and Entertainment (Hollywood Casino Corporation), Oil and Gas (Dresser Industries (n/k/a Halliburton), Communications and Security Products (Anixter), Television and Media (Buford Television Inc., KLTV-TV), and Banking Industry (Interfirst Bank, Tyler). Scope of responsibilities ranged broadly, focusing primarily on higher-level executive support, value-add work that included financial analysis and reporting, development of a centralized purchasing organization, global sourcing, purchasing, and procurement.