I was working on my MSW part-time while working full-time and decided to retire to pursue my degree full-time. Upon completing my degree, I will be "unretiring" and look forward to helping people with mental health and substance use issues.

• Responsible for referral source reporting to support two inpatient hospitals and two outpatient facilities. • Support business development team with updated referral source tracking and serving as point of contact and resource for team.• Manage corporate accounts to develop business and increase referrals for Columbus Springs.• Partner with corporate and community organizations to promote mental health awareness and an understanding of services provided by Columbus Springs.• Manages Business Development team, completes departmental reports and assists with ADAMH funding in DBD’s absence.

• Promoted to Supervisor of Ohio Referral Office from Patient Support Specialist.o Direct team of five Patient Service Specialists to ensure all physical and occupational therapy referrals are contacted and potentially scheduled.o Train and motivate team to provide excellent customer service for patients and clinics serviced. o Instituted numerous process improvements, including minimizing out-of-area calls by 60% through education program. Resulted in less time wasted on unproductive calls.o Overhauled process for fax queue management, resulting in simplification and streamlining of process. Increased productivity and employee satisfaction.

Senior Training Coordinator - Frazeysburg, OH• Worked closely with Operations and Management to address training needs and develop new approaches for increased productivity and positive associate experience.o Managed launch of new eLearning system at facility.o Wrote Standard Operating Procedures, created building tour scripts, taught leadership classes and implemented tours and training for more than 2000 seasonal employees.o Conducted training surveys and utilized feedback to improve processes.• Received seasonal promotion to manage training during Peak season. o Coordinated onboarding and training for more than 1200 seasonal employees. • Hired, trained and managed 3 seasonal training coordinators. • Conducted train-the-trainer classes for more than 100 training ambassadors. Received feedback from Leadership that training was significantly more effective this season.• Directed multiple leadership training classes for seasonal leads. Received positive feedback on surveys that training was very beneficial in preparing for leadership role.

• Managed territory of more than 100 retail stores. Used multiple data sources, consumer insights and sales information to promote product line and increase retailer's sales. o Successfully increased Marlboro market share by .2%, ranking #2 of 60 in District.

• Managed all aspects of running a floral business. Handled staffing, inventory management, floral ordering, customer relations and new business generation. Gained New Albany Country Club and Church of the Resurrection as new clients in addition to several more. Implemented successful facebook page and email marketing campaigns. Sales grew more than $70,000.

GLAXOSMITHKLINE, 2007 to 2010Senior Critical Care Account Manager, Medical Center Sales - Columbus, OH• Consistently met and exceeded sales goals, ranked in top 15% in 2009.• Sold key orthopedic surgeon on Arixtra's benefits, and he recommended that pharmacy add Arixtra to formulary--sales went from zero to $160,000 in two years.

• Hired as member of start-up Biotech Company and participated in formation of inaugural sales force. o Ranked in top 15% in 2006o Selected to represent region on advisory board for new product research in 2005.

Senior Specialty Hospital Manager, Columbus, OH• Gained formulary approval for Serzone at OSU Medical Center, resulting in sales exceeding $200,000.• Won national Pravachol presentation skills contest.District Sales Manager• Managed 10 sales representatives and drove achievement of sales goals of more than $5M. Hired, developed, coached and trained sales representatives.o Reached 107% sales goal attainment in 1992, ranked in top 15% of U.S.o Awarded Vice-President's Legion of Merit Award, 1993, for top 10% BuSpar sales.Region Sales Trainer• Facilitated field and classroom training of new representatives in nine states. • Wrote clinical study overviews, test-marketed product visuals and developed sales videotapes. Senior Medical Sales Representative/District Sales Trainer• Selected to be a district sales trainer for 1½ years, training new representatives in district.• Ranked in top 5% two years, winning Great Performer’s trips.