Administrative Assistant with 15+ years of experience delivering exceptional customer service, administrative, and technical support. Outstanding communicator with ability to strengthen partnerships, de-escalate conflict, and foster collaboration, cultivating positive, and enriching environments for cross-functional teams and students alike.Higher Education Administrative Assistant | Education Associate | Administrative AssociateEmail: tmwillie1963@yahoo.com Motivated to utilize administrative expertise combined with a seasoned background in higher education, retail, lending, senior living, and diversified banking with extensive experience interfacing effectively with those from diverse backgrounds and age groups as an office liaison. Skilled in coordinating the administrative work of day-to-day office functions and organizing work to meet goals and objectives. Excellent interpersonal and listening skills combined with exceptional oral and written communication proficiencies. Maintains positive attitude and works hard to build team relationships, time-honed work ethic combined with a moral duty to make a positive difference. Through decades of experience, mastered administrative, project management, and financial techniques. Potent customer service and talent for serving the public, data collection and research, and record keeping, including utilizing and maintaining databases, balancing, and reconciliation. CORE COMPETENCIES:• Administrative Support• Customer Service• Project Coordination• Office Operations• Student Relations• Process Improvement• Records Management• Effective Communication written and oral• Team CollaborationCAREER HIGHLIGHTS• Assisted title department on special project to relieve 6 months backlog in 30 days avoiding title default preventing loss of revenue on over 50 loans • Employee of the month for consistently plan, implement, and monitor wellness and recreation programs for all residents, including customized programmatic components, which has led to nearly 0% elective move-out rate.• Independently reviewed 30 approved auto finance contracts daily, maintaining an “exceptional performance” rating for productivity by exceeding daily standards by an average of 50%.• Assisted in the creation of a new form to reduce first payment defaults on retail indirect auto loans to less than 1% which promoted improved customer servicePlease contact me at 972-742-8921 or tmwillie1963@yahoo.com.