Tina Zylman, Csqa Email & Phone Number

Mound, Mn, Us

8/2010 - 5/2012 - QA Consultant at T-Chek Systems through BenchmarkQA.5/2012 - Hired by T-Chek Systems (owned by C.H. Robinson) as full-time employee.1/2013 - Electronic Funds Source purchased T-Chek Systems from C.H. Robinson.

Six-month contract through BenchmarkQA.Test lead for two workflows configured using CSC’s EarlyResolution (ER) Loss Mitigation web-based application and integrated to LPS’s Mortgage Servicing Package (mainframe).• Created and executed test cases for new workflow and workflow enhancements, as well as new versions of ER. Directed the work of others assisting with the workflow testing.• Although new to the product and industry, quickly became a contributing member of the project teams and gained the respect of colleagues. Worked closely with business analysts while providing input on the design and with configurers while collaborating on defect resolution. Assisted trainers with questions on system operation and user issues.

Volunteer Computer Tutor at the Westonka LibraryHelp library patrons use the computers:• Using MS Word for resumes, letters, etc.• Finding information on the internet• Applying for jobs• Any other computer questions

EFI develops multi-company, multi-currency, multi-language production and business management software systems (accounting, job costing and management, purchasing, inventory, order fulfillment) which are sold globally to clients with large single and multi-plant operations. Scalable from five to 5,000 users.As Lead Quality Assurance Engineer, tested enhancements in new versions and patch releases. Managed quality for integration of core MIS with two website products. Consistently a top performer in number of defects reported based on annual metrics.• Reviewed business requirements, functional specifications, and design specifications• Developed test strategies, test plans/scenarios and test cases • Test execution for functional, integration, system, regression and smoke tests• Manual testing from test cases and ad hoc or exploratory testing• Defect identification and reporting, including determining root cause• Defect resolution management and escalation• Used defect tracking system to document and monitor defects• Reported test results and metrics to management team• Assisted with go/no go decisions for new versions and patch releases• Provided feedback in technical reviews and walkthroughs• Collaborated with developers on defect resolution• Partnered with product management and business analysts on design issue resolution• Mentored and assisted QA analysts• Assisted client support, trainers, and consultants with client issue resolution • Worked effectively with development and QA associates locally, off-site, and off-shore• Familiar with all phases of Software Development Life Cycle (SDLC)

• Designer for windows-based client/server business management system (which replaced legacy system). • Produced business requirements, functional specifications, detailed field-level design specifications, database schema, and release notes. • Made design decisions on approach and content using business acumen, industry knowledge and an understanding of the coding complexity. • Balanced the need to get products to market quickly with the obligation to provide clients with solid products.

Mini Master, Business Analysis

Bachelor Of Arts, Psychology, Sociology

Activities and Societies: Awarded scholarship for summer study in Luxembourg.