Tine Virtus Email and Phone Number
Content Editor and Communication AgentAn organized and detail-oriented, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment. A skilled communicator; experienced in dealing with all levels of management. An enthusiastic, reliable, and conscientious professional with more than five years of experience working as an GOSC 1Real Time Monitoring Specialist for different companies in the Philippines who handles various responsibilities related to Customer Service. Skilled with Contact Centers system such as Customer Experience 2010
Reed Elsevier Philippines
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Content EditorReed Elsevier Philippines May 2017 - PresentIloilo, Philippines
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English Communication SpecialistCns Elamp Oct 2015 - May 2017Region Vi - Western Visayas, Philippines*Teach English vocabulary, pronunciation and sentence structure correctly.*Making sure that the students are enjoying their learning experience.
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Mission Control Analyst/Real Time AnalystTranscom Dec 2011 - Sep 2014Responsible for real time monitoring, tracking, documenting and communicating agents' activity on multiple lines of business. Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations.
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E-Representative/Member Service AdviserAegis People Support May 2010 - Sep 2011Act as a Medical Service Advisers to the members by quoting the right benefits, check eligibility status, assisting members in looking for providers, plan changes, process payments, checking application status and send update request if necessary, explaining premium bills, etc.
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Gosc 1/Real Time Monitoring SpecialistTeletech Inc Jul 2008 - Sep 2009monitor agents’ activities on the floor; making sure that agents use proper/authorized auxes; monitor queue to help agents and the company to meet the metrics set by the client; responsible in updating segments in eWFM (if the agent is late, absent, etc.); helps in processing tickets requested by team leaders, etc;
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Customer Care Representative - Billing DeptTeletech Holdings Inc. Jul 2007 - Jul 2008Billing interpretation, processing of sale(s) orders, rescheduling of work orders, provide good quality service to customers through phone. answer customer's inquiries with regards to their account and/or about the company's products and services.,etc.
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CashierSm Supermarket / Supervalue, Inc Aug 2006 - Jan 2007Taking payments from the customers for their purchased items, scanning the purchased items. Made sure that all products purchased by the customers are in good condition or no defective.
Tine Virtus Skills
Tine Virtus Education Details
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University Of San AgustinCommerce - Management Accounting -
Business/Commerce, General
Frequently Asked Questions about Tine Virtus
What company does Tine Virtus work for?
Tine Virtus works for Reed Elsevier Philippines
What is Tine Virtus's role at the current company?
Tine Virtus's current role is Find your passion, balance work life, advocate for mental health and invisible disability..
What schools did Tine Virtus attend?
Tine Virtus attended University Of San Agustin, University Of San Agustín.
What skills is Tine Virtus known for?
Tine Virtus has skills like Customer Service, Process Improvement, Call Centers, Outsourcing, Customer Satisfaction, Time Management, Communication, Skilled Multi Tasker, Data Analysis, Reporting And Analysis, Interpersonal Skills, Customer Experience.
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