Schedule annual Telehealth and healthy in home visits provided by their health plan with relevant information and directions in an organized and concise manner.Strengthen and build new skills in the customer service and healthcare fieldsLearned Medical Terminology, HIPAA, & Medicare rules.Schedule appointments for Nurse Practitioner visits.Provided healthcare customer service.Demonstrate ability to establish and maintain effective relationships with members. while initiating resistant rebuttals to book appointments facing reluctance.Ability to multitask between multiple tools and systems (scheduling app, Member Portal, Internal email) and apply information and knowledge to customer situations.Demonstrate awareness of HIPAA policies and procedures while applying sound judgment within scope of their privacy requirements and follows guidelines for Personal Health Information (PHI).Able to work in a fast-paced, structured, dynamic and high- call environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset members.Demonstrate ability to achieve established goals and performance metrics.

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.Audit and balance reports from the day shifts.Verify that all EOD work has been performed by other departments.Respond to guest inquiries, concerns and complaints as needed.Answer phones and place reservations.Run EOD computer functions so they are complete by the end of the shift.Prepare guest bills for next-day checkouts and process reservation cards.Balance cash drawers and record receipts.Register & process guests and their assigned rooms.Accommodate guest requests.Communicating with hotel staff on the status of guest rooms.Up Selling guest rooms and promoting hotel services.Handling cash payments, Credit Card or Complimentary reservations.

Pre-screen new patients referred by Union Representative, attorneys and law offices in compliance to Worker's Compensation. Maintaining daily schedule and limiting patient wait time. Multi-task, and work in fast paced environment, assist and support MD/Doctor's Assistants tasks as needed. Assist patients with completing all necessary forms and documentation. Responsible for obtaining and filing patients charts as needed. Responsible for protecting patient’s privacy by maintaining confidentiality of personal information (HIPAA compliant).Maintain compliance by contacting patients to confirm appointments. Assisted in comforting the patients and maintaining the reception area. Maintain the daily operations of the office by following standard operating procedures and guidelines. Responsible for the opening and closing procedures of the office as needed. In addition to clerical duties, responsible for organizing and maintaining health information both in paper files and in electronic systems. Check data for accuracy, record information and keep file folders and electronic databases up-to-date. Insure data includes patient information, medical histories, physician exams, test results, treatments and services provided. Insure to follow best practices for security and patient confidentiality.

Schedule appointments for new and returning patients, via Web, Phone and email. Collect applicable co-pays, co-insurance, and deductibles and “Self-pay” payments. Verify benefits and inform patients of insurance coverage. Maintaining daily schedule and limiting patient wait time. Multi-task, and work in fast paced environment, assist and support MD/NP/Medical Assistants tasks as needed. Assist patients w/completing all necessary forms and documentation. Responsible for obtaining and filing patients charts as needed. Responsible for protecting patient’s privacy by maintaining confidentiality of personal information (HIPAA compliant).Navigate through CareCloud to access and provide patient information. Maintain compliance by contacting patients to confirm appointments. Assisted in comforting the patients and maintaining the reception area. Maintain the daily operations of the office by following standard operating procedures and guidelines. Responsible for the opening and closing procedures of the office as needed. In addition to clerical duties, responsible for organizing and maintaining health information both in paper files and in electronic systems. Check data for accuracy, record information and keep file folders and electronic databases up-to-date. Insure data includes patient information, medical histories, physician exams, test results, treatments and services provided. Insure to follow best practices for security and patient confidentiality.

Welcome and greet all guests and staff as they enter the office and gather information about the purpose of their visit. Enforce sign-in/sign-out procedure from all guests and students. Answer a multi-line phone system to screen, forward calls and take messages. Provide information about the agencies services, programs, upcoming training's, and employment opportunities. Contact approved and contracted vendors for the repair of office equipment, including the fax, copier and printers. Notify building management for facility repair requests. Requisition office supplies from approved vendors, while adhering to monthly budget. Assign and maintain virtual office phone system internally and externally. Order business cards for new and current staff and update staff directory, promptly. Opened, sorted, and distributed incoming mail and organized Fed Ex, UPS and courier services. Maintain agency calendar and scheduled appointments for employment interviews, program participants, and representatives from various funding sources and community partners. Create and collate new intake packets and electronic records for new students; ensure that essential documents are in student files. Distribute applications and program information to potential students and set them up for TABE testing. Score test and provide results to both the test and staff. Create acceptance and rejection letters and enter information. Enter new student information into ETO database system and update client information, throughout their training period. Supervise, hired and terminated front desk staff and maintenance team for both the day and evening shifts, to ensure the cleanliness of the facility, including classrooms, restrooms, and break-rooms. Manage intern project and submit performance evaluations to referring partners.

Assist patient and patient callers with medical concerns, program and staffing updates as representative in Hospice Department Call Center at the Visiting Nurse Service of New York. Coordinating the orders/visits with physicians, clinicians, social worker’s and spiritual care counselors. Communicating with outside reps to ensure timely and accurate order/visit fulfillment. Responsible for the handling of all calls coming into the switchboard and directing them to the proper places (ex: Registered Nurses, Doctor’s, and Hospice staff. Updated patient information in Suncoast patient database System. Enrolled and managed employee benefit programs for specified clients such as Disney, American Red Cross, and The Coca Cola Company.Assisted customers on the phone regarding healthcare benefits (401K, Accidental death, and Medical and Dental). Frequently entered information onto a computer while speaking to customers. Contracted in the first 5 months, the highest sales thru membership and retention. Directed membership department consisting of well over 900 businesses, schools, hospitals and charities across the South-East Atlantic.Performed daily accounting activities such as, maintenance of the general ledger and preparation of various accounting statements and financial reports. Initiated closing of accounts, reconciliation, and write-offs when necessary.