Tinesh Kumar Email & Phone Number

• Key Responsibilities:
• Facilitate New Openings: Manage successful launches of 5 new store locations in alignment with the company's growth strategy.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including developers and government agencies, to support expansion.
• Negotiation of Agreements: Lead negotiations for tenancy agreements in collaboration with our leasing team to secure favorable terms with landlords.
• Market Research and… Show more Key Responsibilities:
• Market Research and Analysis: Conduct research on industry trends to identify business opportunities, particularly in corporate bulk sales.

• Key Responsibilities:
• Program Development: Design and implement tailored training programs for various roles, including induction, management, customer service, and specialized sessions to enhance skills.
• External Trainer Sourcing: Identify and engage external trainers for soft skills training for cashiers, customer service reps, supervisors, managers, and floor staff.
• Training Delivery: Facilitate training sessions using a variety of instructional methods, including… Show more Key Responsibilities:
• Training Delivery: Facilitate training sessions using a variety of instructional methods, including workshops, seminars, and hands on training. Collaborate with both internal and external trainers to ensure.
• Hands-On Training: Conduct practical training together with my HALAL Executive, focusing on real-world challenges like food safety and emergency response.

• Key Responsibilities:
• CRM Implementation: Serve as a key member of the CRM team for the Loyalty Meriah Card program, ensuring successful rollout and customer engagement.
• Data Analysis Development: Establish and lead a data analysis department to enhance customer service strategies through insightful decision-making.
• Campaign Management: Oversee Smiley campaigns to promote store experience awareness and cultivate a strong service culture among staff and customers.
• … Show more Key Responsibilities:
• Customer Feedback Engagement: Collaborate with a survey consultant to conduct quarterly customer feedback assessments, identifying improvement areas for enhanced service effectiveness.

• Key Responsibilities:
• Team Leadership: Manage a team of 90 customer service personnel, ensuring effective handling of phone inquiries about shipment status for domestic and international services.
• Service Level Management: Ensure prompt resolution of customer complaints and inquiries, maintaining adherence to call center SLAs at a target of 85% which directly correlated with improved customer feedback scores.
• Monitor KPIs: Track and evaluate key performance indicators… Show more Key Responsibilities:
• Monitor KPIs: Track and evaluate key performance indicators, including Customer Satisfaction Score (CSAT), Average Handling Time (AHT), and First Call Resolution (FCR), to assess customer service performance.
• Training and Development: Conduct internal training sessions and source external trainers for soft skills training for call center agents, supervisors, and office staff.

• Key Responsibilities:
• Order Management: Ensure accurate entry of product orders (Desktops and Laptops) into the manufacturing system for timely customization and delivery to clients in Singapore.
• Client Relationship Building: Build and maintain strong relationships with key clients, including the National University of Singapore and Nanyang Technological University.
• Customer Inquiry Handling: Serve as the primary contact for customer inquiries and complaints, effectively… Show more Key Responsibilities:
• Customer Inquiry Handling: Serve as the primary contact for customer inquiries and complaints, effectively addressing needs to ensure a positive client experience.
• Internal Liaison: Act as a liaison between clients and internal teams, communicating client feedback to enhance service delivery.

• Key Responsibilities:
• Customer Service: Handle customer calls regarding complaints, bill payments, promotions, account activations, and onboarding to ensure a seamless experience.
• Service Level Maintenance: Maintain service levels at 80% per the SLA, providing timely and effective responses to inquiries.
• Technical Escalation: Log and escalate technical issues to the technical department for prompt resolution.
• Customer Satisfaction: Achieve high customer satisfaction by… Show more Key Responsibilities:
• Customer Satisfaction: Achieve high customer satisfaction by actively listening to needs and providing appropriate solutions.

• Key Responsibilities:
• Call Management: Manage inbound and outbound calls, providing timely updates to customers about their package arrivals to ensure business commitments are met.
• Complaint Resolution: Address and resolve complaints regarding delays, lost, and damaged parcels, logging issues for claims processing with professionalism.
• Coordination with Clearance Team: Communicate with the airport clearance team about tax and demurrage inquiries to expedite the clearance… Show more Key Responsibilities:
• Coordination with Clearance Team: Communicate with the airport clearance team about tax and demurrage inquiries to expedite the clearance process for customers.
• Service Quality Enhancement: Provide timely solutions to customer issues, contributing to improved service quality and overall service levels.

National Certificate, Computing (Information Technology)

Sijil Pelajaran Malaysia (Spm)