--Reach out to local businesses to pitch them on a new FB beta product offering and successfully onboard hundreds of businesses to new product (secure commitment from business owner, install hardware, train employees on how to use)--Maintain partnerships and serve as primary FB point of contact--Approach hundreds of users to aggregate feedback, then convert data into business plans and improvement suggestions of product to ensure the product matches marketing expectations

--Handled checked-in/ checked-out procedures--Ensured correct accounting principles and prepared billing adjustment and city ledger--Arranged customized VIP’s amenities/ communicated details and logistics--Identified opportunities to upsell in order to bring additional revenue to the company

-Provided operator assistance to incoming callers by answering, directing and transferring calls--Monitored and followed up guests' requests to ensure a positive experience--Effectively handled guests problems and resolved to their satisfaction--Offered site seeing suggestions, made restaurant reservations to guests requests