· Facilitated all processes and monitored associated activities for importing and exporting containers.· Acted as an account liaison and point of contact in supporting clients for their logistics needs and requirements.· Managed all billing activities and issues especially for rail billing to BNSF/CP.· Assisted in generating purchase order for priority customers and communicating the results to clients and BNSF.· Investigated and evaluated several CRM systems and created a proposal for a potential package to management.· Implemented a CRM system to increase efficiency and productivity throughout the organization.· Utilized the CRM system (Oracle) to increase sales demand and identify top customers for customized services.· Put processes and training in place to bring employees up to speed on how to work with the new CRM systems.· Assisted the organization in customizing its CRM modules bases on the organizational requirements and goals.

· Worked with clients and team members in defining project goals, requirements, deliverables and timelines.· Made feasibility analysis and reported results for building a Green Logistic Park.· Created project timelines, gained approval from clients and helped project manager in executing activities.· Conducted and reported financial analysis and budgeting for existing projects.