Emma Lo Monaco Email & Phone Number

Tokyo, Jp

Drive operational excellence and sales growth by leading day-to-day business operations, enhancing efficiency, productivity, compliance, and strategic alignment. • Foster collaboration across diverse global departments to streamline workflows, ensure global alignment, and optimize overall business performance.• Develop and execute comprehensive sales and social media marketing strategies to elevate brand visibility, engagement, and online presence, ensuring alignment with overarching brand objectives. • Create engaging content for various social media platforms to attract and retain the target audience effectively, driving sales leads and enhancing brand recognition and loyalty. • Maintain brand consistency across all social media channels, aligning marketing efforts with brand objectives to maximize impact and resonance.• Oversee budget planning, forecasting, and cost control for both business operations and sales initiatives, analyzing variances and providing actionable insights to management. • Manage HR responsibilities, including recruitment, onboarding, payroll & 401k administration, and maintenance of employee records, fostering a positive and supportive work environment.

Tokyo, Jp

Ensure financial compliance, foster positive workplace culture, coordinate global projects, boost morale with events, maintain smooth operations, exhibit strong organizational and leadership skills.• Manage finance functions such as budgeting, settlements, and accounts payable to ensure financial compliance and efficiency.• Oversee HR duties including new hire onboarding, payroll management, 401k, and PTO to support a positive and productive work environment.• Create and execute marketing strategies, including social media posting, to promote company growth and success.• Coordinate with overseas teams to discuss projects and ensure global alignment.• Organize monthly office lunches and events to boost employee morale and engagement.• Manage day-to-day operations to ensure smooth and efficient business processes.• Strong organizational and leadership skills to manage multiple tasks and projects simultaneously.

Successfully executed multiple service sales projects within specified timelines and quality standards. • Managed the services sales pipeline by collaborating with team members across different regions to ensure the quality of leads and opportunities, followed by monthly analysis report development. • Oversaw the management of departmental annual objectives and KPIs, serving as the primary liaison between corporate and North America headquarters. Facilitated clear communication of goals, set schedules, assigned tasks to team members, and managed projects to successful completion for accurate evaluation. • Led the planning and logistics of the annual Wireless User Group Meeting, coordinating with internal and external stakeholders to ensure seamless execution of the event. Managed all event details and on-site duties to ensure a successful outcome.

Effectively managed a wide range of internal and external responsibilities on behalf of executive management.• Issue Resolution- Acted as the first point of contact to assess the importance of requests and resolve issues, minimizing the involvement of senior executives.• Scheduling and Communication- Managed executives’ calendars and responded to email inquiries promptly.- Coordinated efficient international and domestic travel arrangements for Vice Presidents and clients.- Facilitated clear communication and scheduling coordination, providing Chinese-to-English translation as a liaison between corporate headquarters and North America headquarters. • Event Planning- Strategically planned and coordinated various customer and internal company events, ensuring their success, and contributing to productive meetings.• Administrative- Prepared documents for management, including complex translations between Chinese and English for regional use.- Reviewed and processed all financial documents, securing approval signatures and ensuring compliance.- Mentored over 250 new team members, aiding in their integration into the company culture and processes, fostering a cohesive work environment.- Spearheaded the development of a new document control and electronic archiving procedure in SharePoint, overseeing its implementation across multiple departments to enhance information accessibility and organization.- Provided backup support to various departments, including Sales, Marketing, Technical Sales, and HR, ensuring seamless operations across local and remote regions.

Managed customer inquiries and effectively resolved complaints to ensure seamless operational services. • Sales and Order Processing- Successfully managed sales and order processing operations, handling an average of 100 clients per week and processing 30-40 orders daily.- Generated comprehensive sales reports on a weekly, monthly, quarterly, and annual basis for the owner and a team of over 30 sales representatives nationwide, providing valuable insights into actual sales performance and optimizing commission structures. • Order Fulfillment- Demonstrated proficiency in completing all aspects of order processing, including sales order fulfillment and verification, ensuring accuracy and timeliness in delivery. • Customer Issue Management- Collected, analyzed, and reported on customer issues and feedback, leveraging insights to recommend process, policy, and procedural changes aimed at enhancing the overall customer experience.- Successfully resolved customer escalations and daily operational issues, resulting in improved customer satisfaction levels and enhanced operational efficiency.

Directed office staff and oversaw daily operational requirements, providing support across multiple departments including sales, marketing, finance, RMA, and logistics. • Process Improvement- Spearheaded initiatives to enhance operational efficiency, effectiveness, and profitability by developing and implementing streamlined processes and standards.- Achieved significant cost savings by reducing annual office expenses by 85% and optimizing cash flow for gross sales totaling $6 million annually.- Implemented improvements in human resources, order fulfillment, and distribution processes to drive organizational growth and success. • Event Coordination- Orchestrated 2-3 company events per month, catering to audiences ranging from 10 to 30 attendees.- Demonstrated strong organizational and multitasking skills in managing all aspects of event planning and execution to ensure successful outcomes and foster positive company culture.

Collaborated closely with the owner to manage day-to-day operations of the company, including sales, account receivables, purchase order receiving, and shipping, ensuring smooth and efficient workflow. • Conducted meticulous bookkeeping for a small company division with $150,000 annual gross sales, maintaining accurate financial records and supporting financial decision-making processes. • Proactively addressed customer needs and resolved complaints in a timely manner, fostering positive relationships and ensuring high levels of customer satisfaction.• Provided valuable assistance to sales associates during peak periods and scheduling conflicts, optimizing team performance and productivity. • Maintained detailed logs and records of telephone calls, clients served, and types of services provided, facilitating effective communication and record-keeping processes.

Master, Hotel & Food Service Management

Bachelor, Hospitality Management

Diploma, Banking And Insurance