Customer Experience Assistant Manager
Connects with customers to build meaningful, positive relationships.Takes ownership of complicated escalations to provide solutions that create positive customer experiences.Leads in all aspects of daily shift management including but not limited to customer escalations, employee management and reporting.Trains and supports CX Associates to meet and exceed both company and personal goals.Links individual employee goals with team and organization goals to drive enthusiasm and promote collaboration.Holds accountability for CX productivity, service levels and overall performance.Creates personalized solutions for both team members and customers by approaching challenges with a positive mindset. Empowers customers and colleagues to create positive experiences autonomously, and through interactions. Works with other managers to plan and direct the work of the organization.Provides support as needed in the various departments, including reporting, data-entry, presentation creation, strategic planning, customer service as needed.