Quality Control Analyst (QCA) responsible for reviewing Medical Disability Examinations and Disability Examination reports generated by medical providers. Reviewing and replying to email and phone calls within a timely manner. Processing VA return as applicable. Correcting grammar mistakes and requesting clarification as needed. Ordering diagnostic for exam.

Ordering appraisal, sending title documents request to lawyer, ordering condo docs when necessary, scrubbing loans from start to finish, requesting credit check, verification of employment, determine income, submitting loan to Underwriting, correcting conditions,

• Reviewing insurance policy to determine coverage• Adding and removing dental, vision, and health riders• Investigates claims for medical and prescription• Billing overview and explaining customers debt

• Answering inbound calls• Billing explanation• Troubleshooting customer’s equipment • Creating work order for technicians